Senior Physician Liaison - North Region

Job description

Job Posting Title: Senior Physician Liaison - North Region ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: PURPOSE The Senior Physician Liaison, Provider Referral Management Office leads regional or service line–aligned provider relations programs and is accountable for performance in our North Region, extending roughly from Cedar Park/Round Rock to Georgetown/Liberty Hill. This role operationalizes enterprise provider engagement and referral network strategies into scalable programs, delivers measurable improvements in access and referral performance. The Senior Physician Liaison serves as the primary bridge between strategy and execution—owning multi-site performance, leading cross-functional initiatives, and ensuring consistent, standardized delivery of provider engagement practices. This role reports to the Director, Provider Referral Management Office and operates with high autonomy within the strategic direction set by PRMO leadership. RESPONSIBILITIES PROGRAM OWNERSHIP & STRATEGY OPERATIONALIZATION Translates enterprise provider relations strategy into regional or service line programs with defined goals, timelines, and performance targets. Owns execution and performance of multi-market/provider network initiatives, ensuring alignment with access, growth, and patient experience priorities. Standardizes tools, processes, and engagement approaches across assigned teams to enable scalability and consistency. Identifies operational gaps and implements improvements to referral pathways, provider engagement models, and network effectiveness. COMPLEX PROVIDER RELATIONSHIPS & MARKET SUPPORT Manages a portfolio of high-priority or complex provider relationships that are critical to service line growth or market performance. Supports development of strategic partnerships in coordination with PRMO leadership and service line stakeholders. Represents the organization in community and partner-facing settings to strengthen relationships and referral alignment. Identifies opportunities to enhance referral pathways and reduce barriers to access within assigned scope. MULTI-MARKET PERFORMANCE MANAGEMENT Accountable for performance outcomes across assigned regions or service lines, including referral volume, leakage reduction, provider engagement, and access metrics. Monitors and analyzes trends across markets; drives targeted interventions to improve underperforming areas. Ensures alignment between provider engagement activities and operational capacity, access goals, and service line priorities. CROSS-FUNCTIONAL EXECUTION & OPERATIONAL ALIGNMENT Partners with the RCN Office, service line leaders, and operational teams to implement optimized referral workflows and provider-facing processes. Leads or contributes to cross-functional initiatives aimed at improving access, care coordination, and referral conversion. Ensures alignment between provider engagement efforts and operational capabilities. PERFORMANCE MANAGEMENT & INSIGHTS Monitors performance metrics (e.g., referral volumes, leakage, provider engagement) across assigned areas and identifies improvement opportunities. Uses data to inform decision-making and recommend adjustments to strategies or execution approaches. Provides regular reporting and insights to PRMO leadership to support broader strategic planning. REQUIRED QUALIFICATIONS: Bachelor’s degree in a related field 6 years of progressive experience in provider relations Experience leading complex projects, programs, or initiatives Demonstrated leadership of staff or teams Experience working across functions to drive outcomes in provider relations, network development, or healthcare operations PREFERRED QUALIFICATIONS: Master’s degree in a related field 8 years of progressive experience in provider relations Experience supporting multi-site, service line, or regional provider relations efforts Experience mentoring or supervising staff SALARY RANGE $84,338 + depending on qualifications Working Environment and Equipment Standard office equipment Repetitive use of a keyboard Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 . The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.