Senior Portfolio Community Manager - Inland Empire

Job description

**Who We Are** With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. **Summary** The Community Manager II (Portfolio) will play a pivotal role in driving operational excellence within the specified region, spanning multiple suburban or urban communities. They will be responsible for ensuring client retention, homeowner satisfaction, supporting sales growth initiatives, and providing management, mentorship, and oversight to designatedassociations/communities. ### Key Responsibilities - Manage seven (7) properties, building and maintaining strong relationships with client board members as an APM representative. - Prepare notices, coordinate, and attend client board meetings, including delivering detailed Management and Directors’ Reports in advance. - Maintain a proactive, scalable approach to account management, addressing client issues and concerns promptly. - Assist board members with long-term planning, budgeting, and association management needs. - Coordinate with support departments to ensure they have necessary community information for effective day-to-day homeowner interactions. - Monitor support team performance and provide regular reports on KPIs related to work orders and non-compliance activities. - Develop communication strategies to support client governance and community-building goals. - Periodically inspect communities for maintenance and non-compliance, generating reporting as needed. - Bill for additional services outside the management agreement and resolve issues reported by board members and homeowners. - Ensure timely completion of deliverables, including attending meetings, taking minutes, reviewing financials, managing contractors, and preparing budgets. ### Initiatives / Programs - Participate in the planning and execution of Continuing Manager Education programs for the Managers. - Assist with implementation of new programs and procedures, aligned to broader Company goals and strategic initiatives. ### Qualifications - Minimum of a High School diploma. Bachelor’s degree preferred. - CMCA certificate to be obtained within 6 months of hire. - 3+ years of HOA, hospitality, or operations management experience with a proven track record of driving growth and profitability. - Strong leadership and influencing skills to guide stakeholders, board members, and teams toward key goals. - In-depth knowledge of compliance with state statutes governing community association management. - Keen knowledge of association budget process, audits, reserve studies, and bidding process. - Highly motivated, detail-oriented, autonomous, and proficient in Microsoft Office, Smart Sheets, and SNAP HOA software; strong communication skills. - Evening availability for Board meetings and the ability to travel 20-30%. ### How We Support You - We provide you the tools and resources you need to work from home and in office including providing the appropriate equipment along with monthly auto allowance, and monthly reimbursements for your cell phone and internet. - We believe in work-life balance and we achieve this by providing you expert support from all corporate departments including Community Care, Finance, Accounting, Escrow, IT, Human Resources and Legal Compliance. - You'll receive on-going training and professional development opportunities. - We offer competitive compensation package and a comprehensive benefits package. - We offer a hybrid work from home model. ### Team Member Perks - **Hybrid Work Model:** Flexible schedule with 1-2 in office days per week. - **Collaborative Culture:** Work in an environment that values teamwork, innovation, and mutual respect. - **Comprehensive Benefits:** Competitive salary, health insurance, and 401(k) matching. - **Work-Life Balance:** Enjoy unlimited PTO plus sick time, holiday pay, and your birthday holiday. - **Technology Investment:** Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed. - **Commitment to Growth:** Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals.