Senior Practice Assistant, Vascular Surgery

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary MGH Vascular Surgery | Onsite | Monday–Friday Take the next step in your healthcare career while playing an important role in coordinating specialized surgical care! We are seeking an experienced, organized, and detail-oriented Sr. Practice Assistant to join the Vascular Surgery team at Massachusetts General Hospital. In this advanced administrative role, you'll coordinate surgical procedures, arrange preoperative testing and appointments, and help ensure patients feel informed and prepared throughout their surgical care journey. Working with minimal supervision, you'll collaborate closely with vascular surgeons, clinical teams, and administrative colleagues to manage complex scheduling needs and support efficient practice operations. You'll also serve as a knowledgeable resource for fellow Practice Assistants while helping deliver a seamless, compassionate patient experience. What You'll Do - Coordinate surgical procedures for vascular surgeons, ensuring accurate scheduling and timely communication with patients and clinical teams. - Arrange necessary preoperative testing, laboratory work, and appointments to help patients prepare for upcoming surgeries. - Communicate important surgical scheduling information, appointment details, and preoperative instructions provided by the clinical team to patients and families. - Manage complex provider schedules, including surgical scheduling, appointment changes, and schedule blocking. - Coordinate patient appointments, maintain accurate scheduling records, and support patient check-in and check-out processes. - Serve as a key point of contact for patients, responding to inquiries, managing incoming calls, and appropriately directing clinical questions and concerns. - Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records. - Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues. - Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily administrative activities. - Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation. - Collect co-payments when required and support patient registration and billing processes. - Collaborate with surgeons, clinical staff, and administrative colleagues to resolve scheduling challenges and maintain efficient surgical practice operations. Qualifications High school diploma or equivalent required. 3–5 years of office experience required. Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint. Strong knowledge of office operations, standards, and administrative procedures. Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents. Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns. Strong organizational, multitasking, and time management skills with exceptional attention to detail. Ability to manage complex schedules, coordinate multiple priorities, and adapt to changing needs in a busy surgical practice. Ability to work independently, follow established protocols, and provide guidance and support to fellow administrative team members. Additional Job Details (if applicable) Why Join Our Team? Full-time, onsite opportunity with a Monday–Friday schedule. Comprehensive benefits, including medical, dental, and vision coverage. 403(b) retirement plan. Tuition reimbursement. Discounted MBTA pass and additional employee perks. Opportunity to grow your career in a senior administrative role within Vascular Surgery at Massachusetts General Hospital. Develop specialized expertise in surgical scheduling, preoperative coordination, and vascular practice operations. Build leadership experience by providing guidance and support to fellow administrative team members. Collaborate with vascular surgeons, clinical teams, and administrative colleagues dedicated to delivering exceptional patient care. Gain valuable experience coordinating complex surgical schedules and helping patients navigate their surgical care journey. You'll play an essential role in helping patients prepare for vascular surgery while ensuring surgeons and clinical teams have the coordination and administrative support they need to deliver exceptional care. Join a collaborative team where your expertise, organizational skills, and commitment to the patient experience make a meaningful impact every day! Remote Type Onsite Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.37 - $27.71/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.