Senior Print Management Services SME

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Senior Print Management Services Subject Matter Expert (SME) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role We are seeking a highly skilled Senior Print Management Services Subject Matter Expert (SME) with deep technical expertise in enterprise print infrastructure, managed print services, and global print operations. This role requires hands-on experience managing enterprise print environments and serving as the technical authority for print hardware, print servers, print management platforms, and secure print solutions across global locations. You will play a critical role in designing, implementing, supporting, and optimizing enterprise print services while ensuring high availability, security, operational efficiency, and an exceptional ed user experience. Key Responsibilities Serve as the global technical authority for enterprise print management services, including multifunction printers (MFPs), Cloud print, off network printers, label printers, badge printers, and specialty printing devices. Provide advanced troubleshooting and root cause analysis for complex print hardware, print servers, drivers, spooler services, and print management applications. Co-ordinating Print environment changes outside the US. Support global IT teams with a specific focus on international locations and regional print service requirements. Design, implement, and maintain enterprise print infrastructure aligned with business, security, and compliance standards. Lead global print hardware lifecycle management, including procurement, provisioning, deployment, relocation, maintenance, refresh, and retirement. Develop and maintain standardized global print device catalogs and print service standards. Manage relationships with strategic print vendors and managed print service providers. Support implementation and optimization of print management platforms such as HP Secure Print, HP Advance, WebjetAdmin or similar enterprise solutions. Ensure print security through secure print release, user authentication, encryption, auditing, and compliance with corporate security policies. Monitor print infrastructure health, capacity, utilization, and service availability using enterprise monitoring tools. Support cloud printing initiatives with Hybrid printing and other cloud print technologies. Participate in global projects involving print modernization, print server consolidation, cloud migration, and process automation. Identify opportunities to automate print provisioning, driver deployment, reporting, and operational workflows. Collaborate with business stakeholders to gather requirements and recommend print solutions that improve productivity and reduce operational costs. Develop technical documentation, operational procedures, knowledge articles, and service standards. Mentor junior engineers and provide technical leadership during major incidents and enterprise projects. Maintain awareness of emerging print technologies, security trends, sustainability initiatives, and industry best practices. Your Skills and Expertise To set you up for success in this role from day one, the organization requires (at a minimum) the following qualifications: Bachelor's degree or higher (completed and verified prior to start) from an accredited institution, OR High School diploma/GED with equivalent professional experience. 8+ years of overall IT infrastructure experience. 5+ years supporting enterprise print management services in large-scale environments. Experience managing enterprise print infrastructure across multiple geographic regions. Additional Qualifications That Could Help You Succeed Even Further Strong experience administering Windows Print Server environments. Experience with Microsoft Universal Print and cloud-based print services. Expertise in printer deployment using Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), Group Policy, and PowerShell. Experience supporting Enterprise HP, Zebra, and Home Office print devices. Strong knowledge of printer drivers, print queues, TCP/IP printing, SNMP, IPP, SMB, and network printing protocols. Experience with secure printing, authentication, follow-me printing, and compliance requirements. Knowledge of Azure Active Directory (Microsoft Entra ID), Active Directory, and Microsoft 365 administration. Experience integrating print services with identity and access management solutions. Familiarity with ServiceNow ITSM, IT Asset Management (ITAM), Hardware Asset Management (HAM), and CMDB. Experience working within ITIL-based service management environments. Strong scripting and automation skills using PowerShell or similar technologies. Experience leading enterprise infrastructure projects and cross-functional initiatives. Excellent analytical, communication, stakeholder management, and vendor management skills. Scrum Master Certification, ITIL Foundation Certification, Microsoft certifications, or vendor-specific print certifications are preferred. Preferred Technical Skills Enterprise Print Management Managed Print Services (MPS) Windows Print Server Active Directory Microsoft Entra ID (Azure AD) PowerShell Print Queue Management Secure Print Release Print Server Migration Driver Management Network Printing Print Infrastructure Monitoring ITIL ServiceNow Hardware Lifecycle Management Vendor Management Process Automation Root Cause Analysis Hybrid Cloud Printing Work location: · Hybrid Domestic Travel: May include up to [20%] Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Diversity & Inclusion (*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. 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