Senior Printing Test Technician

ICON is looking to add a Senior Printing Test Technician, Phoenix to ensure the efficient, compliant, and high-performance testing of ICON’s technology. Reporting to the Testing Lead, this role will oversee test preparation and execution, manage material and printer logistics, inventory, and reporting, and support troubleshooting, repairs, and part replacements.

RESPONSIBILITIES

Test Execution and Leadership

• Ensure daily understanding of shift success criteria to meet test needs, schedule and budget requirements.
• Coordinate the delivery and inventory of building materials to ensure the team is fully prepared for success.
• Maintain clear and professional communication with team members under pressure and across the ICON organization.
• Take ownership of steady machine or test rig operation and collaborate with ICON teams as necessary to address and resolve operational issues.
• Oversee execution and coordination of all test build activities including foundation prep, top plate installation, shoring, and bond beams.
• Work closely with other Senior Phoenix Testing Technicians to maintain operational efficiency.
• Provide supervision and guidance to Phoenix Testing Technicians in alignment with company policies and management directives.
• Manage site support equipment as required during the shift.
• Perform build activities including reinforcement adjustment and placement as needed.
• Execute and document QC measurements on material samples during operations.

Service and Repairs

• Coordinate and perform repairs as necessary when printer issues arise, including coordinating parts, performing replacements, and conducting calibrations.
• Connect and disconnect electrical, pneumatic, and network cabling to ensure proper printer mobility and setup.
• Terminate camlock power cables and EtherCAT cables with proficiency.
• Navigate remotely into devices (printers, filling stations) and utilize Twincat for navigation, reset, and topology management.
• Utilize a multimeter effectively to diagnose and resolve issues.
• Troubleshoot systems virtually or in person, using schematics or other documentation to resolve issues.
• Manage inventory of replacement parts and coordinate their delivery, ensuring accurate record-keeping in ticketing systems.
• Update and maintain accurate work steps and status within the ticketing system for each service request.
• Efficiently set up, configure, and troubleshoot generators.
• Demonstrate a deep understanding of hydraulic systems and their maintenance.
• Minimize downtime by identifying root causes of technical issues and implementing timely solutions.
• Maintain advanced proficiency in PLCs, VFDs, and electrical systems, having completed Beckhoff Learning Foundations and Machine Builder Core Functionality courses provided by ICON.

Performance and Data Reporting

• Ensure 100% compliance with Standard Operating Procedures (SOP) for all technicians on shift.
• Provide real-time, proactive reporting and progress updates, including milestones, throughout prints, mobilizations, and build activities.

MINIMUM QUALIFICATIONS

• Associate's degree or relevant technical certification with at least 3+ years of hands-on experience, OR 5+ years of hands-on experience in manufacturing, fabrication, or a related field, OR 2+ years in a supervisory or leadership role within a technical environment.
• Proven experience supervising and guiding Field Operations Technicians, ensuring alignment with company policies and management directives.
• Ability to coordinate the delivery and inventory of building materials to ensure the team is fully prepared for success.
• Extensive experience coordinating and performing repairs as necessary when printer issues arise, including coordinating parts, performing replacements, and conducting calibrations.
• Ability to collaborate with sustaining engineering teams to resolve complex technical challenges.
• Expert proficiency in troubleshooting and maintaining complex systems across electrical, mechanical, and software domains.
• Advanced skills in preventative maintenance, proactively identifying and addressing potential system issues to ensure efficient operations.
• Extensive hands-on experience with diagnostic tools and systems, including multimeters, PLCs, VFDs, and TwinCAT.
• In-depth knowledge and experience in managing hydraulic systems, including advanced troubleshooting, maintenance, and repairs.
• Exceptional documentation skills, ensuring detailed and accurate records of troubleshooting steps and repairs in compliance with ICON’s standards.
• Proven experience with the completion and documentation of printer downtime attribution.
• Experience accurately tracking and documenting all build activity steps in Procore, from the initial print through the completion of the structure.
• Expertise in terminating camlock power cables and EtherCAT cables, demonstrating high technical skill in electrical systems management.
• Advanced proficiency in operating heavy machinery to ensure smooth function.
• Proven understanding of ICON printer product quality.
• Thorough understanding of ICON’s products, services, and systems, with the ability to apply knowledge effectively in operations.
• Strong verbal and written communication skills, essential for collaboration and coordination across all team levels.
• Demonstrated leadership ability, with a passion for working in and leading teams toward collective goals.
• Proven ability to take initiative, proactively identify and resolve obstacles, and implement continuous improvement strategies.
• Excellent prioritization and time management skills, with the ability to thrive in dynamic, fast-paced environments.
• Fluency in English.

PREFERRED SKILLS AND EXPERIENCE

• Bachelor’s or Master’s degree in a relevant field such as Manufacturing, Maintenance, Field Operations, Engineering, or a related discipline.
• Familiarity with multi-axis machines, including CNCs and 3D printers.
• Proficiency with Google and Microsoft applications and a demonstrated ability to quickly learn and adapt to new software platforms.

WORKING CONDITIONS:

• Ability to lift and carry up to 50 pounds safely and regularly.
• Comfortable working in various outdoor environments, including extreme temperatures (above 100°F or below freezing), sun, rain, mud, and areas with limited infrastructure (e.g., lack of electricity).
• Comfortable standing and moving on your feet for the majority of the workday as well as climbing ladders and carrying material buckets.
• Willingness to travel outside of Austin, TX, for multiple weeks at a time.
• Flexible availability to work nights and weekends as needed.
• Ability to work in Austin, TX, and surrounding areas (up to 50 miles).