At Turtle Rock, we make the games we want to play. We're dedicated to providing a collaborative environment where our team members feel empowered with the creative freedom to contribute and grow. While we are based in Orange County, CA, we support flexible work arrangements ranging from in-studio, hybrid, to fully remote throughout North America. Join our award-winning game development team and help create our next hit title.
Live operations is built into the foundation before a game ever launches. As Senior Live Producer, you're the operational backbone of our upcoming live game, shaping the processes, pipelines, and cross-functional partnerships that will carry it from online tests through launch and beyond. You're not only the day-to-day planner, prioritizer, and advocate for a cross-functional live team spanning QA, release engineering, and production leadership, you're also the person leadership turns to for a clear read on test health, incident status, and what's coming next.
Responsibilities
- Champion high-level live initiatives and coordinate across departments to hit delivery goals
- Maintain live team roadmap; triage, prioritize, and delegate tasks across the live team to keep operations running smoothly
- Partner with QA, Production Leadership, and Release Engineering to ensure successful first party submissions and proper issue tracking
- Communicate the health and status of online services regularly to leadership
- Coordinate incident reporting for online tests and live game; re-examine processes to future proof against similar issues
- Work with live team and partners to ensure new content and events are delivered to the community smoothly and on time
- Maintain collaborative relationships with internal departments and external groups
- Identify operational and technical risks early and own mitigation strategies
- Play the game
Requirements
- 5+ years’ experience in the games industry, with meaningful time spent in live operations
- Good sense of perspective - able to switch between "details" and "big picture" as needed
- Experience managing rapid-release content schedules and live operations on online multiplayer titles for Console and PC platforms
- Experience shipping console game titles including dealing with first party certification processes
- Experience with scheduling tools and managing a project budget
- Experience in risk analysis and mitigation, as well as incident report tracking and analysis
- Capable of multitasking and managing several important items at once, without allowing anything to be lost in the process
- Excellent communicator at all levels — team members, leads, and senior leadership — stays composed and focused under pressure
Preferences
- Experience working with remote studios and contractors
- Deep understanding of online infrastructure best practices and methodologies including performance, scalability, reliability and security needs and considerations
Benefits
Some of the benefits and perks our employees get to enjoy, include:
- 100% Medical, Dental, Vision Coverage for you and your family
- Retirement Savings Plan Matching
- Career Improvement Plan
- Flexible Work Arrangements - In-House, Hybrid, and Remote
- Generous Time Off Policy
- Company Events - In-Person + Virtual Events
- Fully Stocked Kitchen + Sponsored Food Trucks
The estimated base pay range for this role is: $115,000 - $150,000 USD
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
