Company Overview
Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.
Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.
Position Summary
We are looking for a candidate who is self-motivated, a critical thinker, and has strong communication skills to join our Product Consulting Group. The team is the first point of contact for our clients and provides day-to-day support for platform and workflow-related issues. The team is also involved in handling and resolving operational issues clients face when using our world-class suite of middle/back-office applications and follows up with internal teams per defined SLAs.
Responsibilities
- Client Partnership & Support: Build and manage strong client relationships as the main point of contact, addressing product and application queries while ensuring timely resolutions in line with SLAs.
- Front-Office Workflow Expertise: Provide expert support across the front-office workflow, including portfolio management, order and execution management (OMS), pre- and post-trade compliance, position keeping/IBOR, trade capture, and data flow into the middle/back office and EDM.
- Asset Class Coverage: Serve as a Subject Matter Expert for a broad set of asset classes, including equities, fixed income, FX, listed and OTC derivatives, and funds.
- Operational Excellence & Issue Management: Provide expert support to resolve operational queries, assess issue criticality, collaborate internally to find root causes, and escalate complex matters appropriately.
- Training & Knowledge Enablement: Deliver client training on the Arcesium platform and continuously update training materials and documentation to keep clients informed and empowered.
- Insight & Trend Analysis: Keep detailed records of client inquiries to identify patterns and proactively improve service by addressing recurring challenges.
- Cross-Functional Collaboration & Onboarding: Partner with internal technical teams and Product Management to support operational activities and ensure seamless onboarding of new clients and funds.
Qualifications
- A Bachelor's or Master's degree in a financial discipline with 5 to 10 years of relevant experience in financial services, particularly in supporting trade life cycles and/or interacting with hedge fund managers, investment managers, asset managers, or other buy/sell-side firms.
- Deep knowledge of front-to-back investment operations workflows, including OMS, pre- and post-trade compliance, IBOR/position keeping, trade capture, and data flows into middle/back-office and EDM environments.
- Strong exposure to a broad range of asset classes: equities, fixed income, FX, listed and OTC derivatives, and funds.
- Proficiency in financial services industry domain knowledge, preferably middle-office processes, with sound knowledge of financial instruments and fund accounting.
- Proven experience in client management, demonstrating a proactive approach to understanding and addressing client needs and building strong relationships to ensure a positive client experience.
- Strong communication skills, both verbal and written, with the ability to explain technical information clearly and effectively to clients.
- A client-centric mindset, focused on delivering high-quality service and solutions tailored to individual client requirements.
- Ability to multitask and manage multiple client requests effectively, prioritizing based on urgency and impact.
- High level of personal maturity, with a collaborative attitude and a commitment to teamwork in a client-focused environment.
- Demonstrated ability to deliver high-quality work under stringent deadlines.
- Technical proficiency in Python and API operations is desirable.
Arcesium's Personal Data Privacy Notice for Candidates is linked here.
Recruiting Security
Emails from genuine Arcesium recruiters who are employees of the company will always come from the @arcesium.com domain. In some cases, you may also be contacted by independent search firms engaged to recruit on our behalf; emails from their employees should always come from their firm's applicable domain. We'll never ask for your banking information or any payment as part of the recruiting process. If something seems off or you're contacted by an unexpected third party, please reach out to us at careers@arcesium.com (US/UK), careers-india@arcesium.com (India) or careers-europe@arcesium.com (Portugal/Sweden).
Arcesium is an equal opportunity employer.
