Senior Product Designer

Job description

We're Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world's healthcare capacity and strengthen the human connection at its heart. We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again. If you don't choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi. The role We're looking for a product designer who designs, prototypes, and ships — and knows the difference between software that works and software that makes someone smile. Clinicians use Heidi to get away from keyboards and back to patients. We want the product to feel as considered as the best software you've ever used — cohesive, quiet, and precise across every surface. When a clinician's tools feel right, they spend less time fighting software and more time with patients. That's the job. This role sits close to the front line. You'll be designing directly against real customer requests, often at speed, and North America will keep you honest about that: a solo clinic in Texas, a hospital network in Ontario, and a group practice in California are all operating under different rules, different documentation norms, and different expectations of what "done" looks like. Your job is to find the shape that works across all of it without the product fragmenting into a hundred one-offs, or flattening into something that fits nobody well. You'll own the connective tissue of the product — shared patterns, consistent feel, the details that make software feel like one product, even when it's being pulled in a dozen directions by a dozen customers at once. You'll partner directly with engineers, push code when it makes sense, and care about the 3px padding issue as much as the information architecture. What you'll do - Design and ship features in direct response to live customer requests, often turning a raw ask into a considered solution within days, not sprints - Work across many customers and countries at once, and know when a local nuance deserves its own path versus when it's a sign the core pattern needs to flex - Own design quality across the product — catch what's inconsistent and fix it before it ships - Design, prototype, and ship alongside engineers, without handoffs - Get close enough to the customer to understand the problem behind the request, not just the request itself - Explore what AI-powered clinical software should look and feel like, not just maintain what exists - Contribute to a design system built as a floor, not a ceiling — components, tokens, and patterns that make consistency the default even under rapid, customer-driven change - Push CSS fixes, build prototypes in Cursor or Claude, and open PRs for polish that shouldn't wait for a sprint - Share work early, give honest critique, and help the team raise its bar for craft What we're looking for - 5+ years of product design experience, though we care more about what you've shipped/built than years on the clock. - A romantic streak about software. You believe great products can transform someone's day. - A portfolio where craft is visible — we want to feel something when we look at your work, not just follow the UX flow - Comfortable designing in Figma and shipping in code — you've used Cursor, Claude, or similar tools to push real fixes, not just mockups - A habit of going and finding out for yourself rather than assuming, and the comfort to change your mind fast when the evidence tells you to. - Comfortable holding a lot of variation in your head at once — you don't lose the thread of the core product while solving five customer-specific problems in a week - Passion for AI, shown through hands-on building, prototyping, or side projects. - You default to building over requesting. - You're confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them. - A willingness to travel and visit customers across North America. Why Heidi? You'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally. Building what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career. We offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity.