Senior Product Designer

Job description

**We’re powered by purpose** Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms. We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss your opportunity to join a thriving scale-up and deliver change to Australia’s care and support sector. **About the role:** We're looking for a Senior Product Designer who brings strong craft, strategic thinking, and the confidence to drive great outcomes inside a cross-functional squad. You'll be the designer within your squad, owning the quality of the design work end-to-end, from early problem framing through to polished execution using our design system. You'll bring user research and data together to form clear product recommendations, manage stakeholders, and tell compelling design stories that create alignment. You'll contribute to design culture across the Customer Experience team, and you'll help shape how we design. You'll be joining a close-knit design team of 15, supported by Design Managers and working alongside other experienced product designers. ### As a Senior Product Designer at Mable, you will use your skills to: - Lead design end-to-end within your squad, from problem framing and research through to high-fidelity execution, owning quality at every stage. - Collaborate with a Product Manager, a Data Lead and a small engineering team to deliver effective product solutions - Comfortably scope and facilitate user research and usability testing, to deepen customer understanding and quickly iterate designs to better meet our customers' needs - Deliver high-quality UX and UI using our design system, including wireframes, interactive prototypes, and design specifications. - Facilitate workshops that bring diverse stakeholders together to explore problems, align on direction, and build shared understanding. - Champion a lean, human-centred approach to product development, contributing to how the CX team works and grows. - Effectively manage differing priorities, needs and timelines - Communicate design rationale clearly and compellingly to your squad, to senior stakeholders, and to leadership - Build credibility and trusted relationships across the business ### Skills and experience - 5+ years of professional work within the experience design field, with experience working in product and technology teams. - Experience designing SaaS or enterprise tooling, ideally for accounting or finance platforms. - Able to map end-to-end processes and journeys across teams and systems, with some service design experience behind you. - A track record of influencing product decisions, not just delivering screens, but shaping what gets built and why, drawing on both user insight and data. - Strong stakeholder management skills, with experience navigating competing agendas, building cross-functional trust, and driving alignment. - Great design storytelling skill, where you can present and showcase your work to a leadership team - Mastery of Figma and working familiarity with AI-assisted design tools, with genuine curiosity about how the toolset keeps evolving. - Experience with UX strategies and trends across both web and mobile platforms. - Comfortable in an environment where product solutions are challenged equally by engineering, data, product, and UX — and where that tension produces better outcomes. - Experience working directly with engineers for the implementation of designs. - Based in Australia, comfortable working with a hybrid and sometimes remote team. **Desirable** - A background in health, wellbeing, or aged care. Given the range and complexity of needs across our platform, this kind of experience carries real weight here. - Experience designing AI-powered product features, including conversational UX and agentic interfaces. - Use of AI tools in your design practice, whether that's generative tools, AI-assisted prototyping, research synthesis, or something else.