Senior Product Designer

Job description

- Shape the experiences that make managing money with Zip feel simple, intuitive and human, turning complex product challenges into beautifully considered customer journeys. - Bring deep interaction and visual design craft across native mobile and web, with strong product thinking, systems thinking and customer insight. - Work hybrid from our Sydney office, partnering closely with Product, Engineering, Data and Design to take ideas from discovery through to customer impact. **Write your story with a career at Zip** Join Zip’s Product Design team and help create trusted customer experiences that make managing money and paying with Zip simple, intuitive and human. As a Senior Product Designer, you’ll take ownership of complex product challenges from early discovery through to delivery and continuous improvement. Working as an individual contributor alongside Product, Engineering, Data and Design, you’ll have the opportunity to influence both the experiences our customers use and the direction of the products behind them. You’ll bring together customer insight, product judgement and exceptional design craft to simplify complex financial journeys. As we explore new possibilities with AI and intelligent automation, you’ll also help identify where emerging technology can create meaningful value for customers. **What you’ll own** - Lead end to end design across a product domain, from framing customer problems and discovery through to delivery, measurement and continuous improvement. - Set a high standard for accessible interaction and visual design across native mobile and web, taking ideas from early prototypes through to production ready experiences. - Use customer research, product data and experimentation to understand customer needs, influence product strategy and help define what success looks like. - Apply systems thinking to simplify complex financial journeys and understand how customer experience connects with technology, operations, policy and risk. - Partner closely with Product, Engineering, Data, Marketing and Risk to make thoughtful trade offs between customer needs, business priorities and technical feasibility. - Bring people together through workshops, design critiques and clear storytelling, adapting your approach to build alignment with different audiences. - Help evolve Zip’s design system, principles and experience standards, creating reusable patterns that lift quality and consistency. - Explore AI enabled experiences and emerging interaction patterns, while sharing your expertise through critique, mentoring and knowledge sharing. **What you’ll bring to the team** Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. So whether you meet some or all of the desirable attributes below, we’d still love to hear from you: - 5+ years’ experience designing complex, customer facing digital products in fintech, payments, technology or another high scale or regulated environment. - Deep interaction and visual design capability across native mobile and web, with a portfolio demonstrating this as well as strong product thinking, accessibility and attention to detail. - Confidence using customer research, usability testing, experimentation and product data to understand needs and influence product decisions. - Strong systems thinking, with experience simplifying complex customer journeys, services, workflows and dependencies. - Clear storytelling, facilitation and stakeholder management skills, with the ability to build alignment and partner closely with Product and Engineering through delivery. - Strong working knowledge of Figma and prototyping, alongside experience contributing to scalable design systems. - Practical experience using AI assisted tools for exploration, prototyping or research synthesis, with curiosity about how emerging technology can improve the quality and pace of design. - Sound judgement and the ability to work autonomously, navigate ambiguity and respond constructively to evidence and feedback. - A mindset that embraces AI and new tools to adapt, learn and grow. - An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles. - Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game. **What you’ll get in return** As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster. Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen. Zipsters tell us these are just some of the best things about working here. You’ll also receive: - 25 days paid leave annually, including birthday leave and quarterly wellbeing days - 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers - Family support policies including miscarriage bereavement leave and domestic violence leave - Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass - 2 days paid volunteering leave per year - Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing - Fee-free Zip products, and discounts with Zip merchant partners - Team social events, epic offices, free breakfast daily, and weekly free lunches **Be a part of a team that reflects the diversity of our customers** We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience. **And finally…get to know us** Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together. Operating in two core markets - Australia and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.