Senior Product Designer, AI Experience

Job description

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🗺️ THE ADVENTURE AHEAD Anyone can slap a generic AI wrapper onto a product, but we are here to solve the genuinely hard part: making AI deeply useful, reliable, and invisible for millions of users everyday. As our Senior Product Designer for AI Experience, you will own the critical, high-trust moments where administrators, creators, and learners interact with generated outputs, evaluate suggestions, and take confident action. We are looking for an experimental designer who already leverages cutting-edge AI multipliers like Claude Code or Cursor to build, break, and prototype at the absolute edge of product design. This is your chance to move AI past abstract hype and architect the core design systems and paradigms that will define the future of workplace learning. 🛠️ THE DAY-TO-DAY - Architect the Ecosystem: Lead the end-to-end design for complex, AI-assisted workflows from strategic problem framing all the way through to shipped product excellence. - Demystify the Output: Design beautiful, high-clarity generated-output experiences that elegantly show users what was created, what data informed it, and what step to take next. - Build the AI Blueprint: Establish and scale reusable, global design patterns for AI review states, approval loops, data source visibility, recovery paths, and critical user privacy safeguards. - Prototype at Speed: Code or construct high-fidelity prototypes of complex AI behaviors early in the cycle, enabling teams to pressure-test and evaluate product direction before engineering commits. - Master Product Language: Shape the microcopy and UX writing for intricate AI moments, ensuring errors, status messages, generation guidance, and empty states feel incredibly human. - Collaborate as Peers: Partner lock-step with Product, Engineering, and specialized AI teams to break down massive technical complexity into visible trade-offs and elegant product experiences. - Safeguard the Craft: Conduct meticulous implementation reviews with Engineering partners to polish, tweak, and perfect the AI experience before it hits production. ⚡ YOUR SUPERPOWERS - Senior-Level Mastery: You bring an impressive track record of designing highly complex, workflow-heavy systems within B2B SaaS, enterprise, or platform products. - Ambiguity Alchemist: You possess a proven ability to make sound, strategic design decisions and progress forward even when operating with highly incomplete or shifting technical data. - Systemic Thinker: Your portfolio boasts gorgeous, end-to-end interaction design and system maps that prove your knack for organizing chaotic feature requests into clean product flows. - Edge-Case Specialist: You don't just design the "happy path"—you genuinely enjoy mapping out the hard parts like complex permissions, recovery states, error handling, and confirmations. - AI-Native Workflow: You are a designer who already naturally utilizes next-gen AI tools (like Claude Code, Cursor, Codex, or similar) as a regular multiplier to accelerate your research, synthesis, and concept explorations. - High-Context Communicator: You back up your design choices with sharp user insights, business value, and technical rationale while enjoying direct, collaborative dialogue with customers. - Inclusive Designer: You hold a strong, working command of responsive design standards, localization needs, design systems management, and digital accessibility compliance. 🎁 BONUS POINTS - AI Agentic Experience: You have hands-on experience designing workflows for conversational interfaces, assistant patterns, recommendation algorithms, or multi-step agentic systems. - Domain Expertise: You bring a professional background in HR technology, enterprise learning systems, complex content authoring platforms, or massive knowledge management networks. - Maker Mentality: You actively maintain side projects, build custom plugins, or spin up experimental prototypes that demonstrate you love to learn by rolling up your sleeves and creating. 📋 OUR INTERVIEW PROCESS - Step 1: We’ll kick things off with a 30-minute video call with a member of our Talent team. We’ll get to know you, share more about the role and team, and make sure we’re aligned. - Step 2: A 60-minute video call with the hiring manager, where they’ll dig deeper into your experience, approach, and what excites you most about this opportunity. - Step 3: Interactive Portfolio & Workflow Review—we want to see how you navigate ambiguity, and we'd love to hear how you use AI tools as a multiplier in your design process. - Step 4: Cross-Functional Alignment Session—a deep dive into your approach to partnering with Product, Engineering, and AI teams. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.