Senior Product Designer, Core

Job description

## **Who We Are** At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: *We Before Me*, *Do the Right Thing*, and *Get Things Done*. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. ## **About the Opportunity** Core owns the foundational journeys that define a user's relationship with OKX: account management, identity verification, moving and securing funds, and the risk, compliance, and customer support experiences that sit alongside them. It also covers the internal enterprise tools our support agents, PMs, and operations teams rely on every day to serve customers and run the business. These are among the most consequential surfaces in the product. They determine whether users feel confident enough to trade, whether they trust us with their assets and their data, and whether the teams behind the scenes can resolve issues quickly and well. AI is central to how Core works and what Core builds. On the product side, we design AI-powered support and assistant experiences that help millions of users get answers and resolve issues in real time. Internally, we are an AI-native team: we use AI to move faster, sharpen our thinking, and raise the quality of what we ship, and we design the AI-native tools our internal teams depend on. If you are excited to design with AI and to shape how AI shows up for both customers and colleagues, this is a place to do it at scale. As a designer on Core, you'll take ownership of these high-stakes experiences end to end. The problems are genuinely hard. You'll design across markets with fundamentally different regulatory requirements, from newly regulated regions to our established global user base, and your work will need to satisfy strict compliance and security standards while still feeling fast, clear, and reassuring. You'll partner closely with product, engineering, legal, and compliance, shaping requirements early rather than executing them late. This is work where the details carry real weight. If you want to influence how millions of users experience crypto at its most critical moments, and how the teams supporting them get their work done, Core is one of the most impactful places to do it at OKX. ## **What You’ll Be Doing** - Own complex, high-stakes journeys end to end across account, assets, compliance, or support, taking them from problem definition to shipped, polished execution. - Design AI-powered experiences, from customer-facing assistant and support flows to AI-native internal tools, thinking through how people and AI work together, and where trust, transparency, and control matter most. - Partner with product, engineering, legal, compliance, and risk to define the real problem, then design solutions that balance regulatory and security requirements with a genuinely good user experience. - Produce the full range of design artifacts as needed: user flows, journey maps, wireframes, high-fidelity designs, and interactive prototypes, backed by evaluative research. - Work in an AI-native way, using AI to accelerate exploration, prototyping, and decision-making, and helping raise the bar for how the team designs. - Shape the design vision for your area alongside UX Research, UX Writing, and product leadership, and influence the roadmap early rather than delivering to it. - Raise the quality bar through design reviews, critique, and workshops, and bring rigor to ambiguous, high-consequence problems. ## **What We Look For In You** We hire against a shared set of competencies. Beyond craft, we look for how you think, decide, collaborate, and drive work forward. - **Craft and expertise.** Deep design craft with a sharp eye for detail, and up-to-date knowledge of your field. You analyze problems methodically and turn them into simple, effective solutions you can execute end to end. - **Judgment in ambiguity.** You cut to the root of a problem, make sound calls even with incomplete information, and find the optimal path rather than the obvious one. Core problems are rarely clean, and good judgment is what keeps users safe. - **Business and product sense.** You understand how the business works and where it's heading, and you connect design decisions to strategy, metrics, and real outcomes, not just the screen in front of you. - **Collaboration and communication.** You communicate with clarity and precision, build genuine trust with product, engineering, legal, and compliance, and give and seek feedback that raises the whole team's work. Partners see you as a collaborator, not a service function. - **Drive and curiosity.** You ask why before you design, stay resilient when problems are hard or ambiguous, and keep pushing your craft and ideas forward. You question the brief rather than just building it. - **AI fluency.** Genuine fluency and enthusiasm for AI. You already use AI tools in your own work, and you're excited to design AI-driven experiences, not just adopt the buzzword. - Experience designing complex, multi-step flows, ideally in fintech, crypto, or another regulated or high-trust domain. - 3+ years of experience shipping end-to-end design solutions in cross-functional teams at a tech company. ## **Nice to Haves** - Experience designing AI or conversational interfaces, or a track record of using AI to change how you work as a designer. - Interest in designing complex internal tools and operational workflows, not just customer-facing surfaces. - Exposure to data-informed design. You're comfortable interpreting user insights, behavioral data, or A/B test results. - Familiarity with design systems and the ability to scale consistency across platforms. - Prototyping skills to bring ideas to life and communicate transitions or microinteractions. - Experience working across time zones with distributed teams. You know how to stay aligned and communicate with clarity. - A degree in design, HCI, or a related field. ## **Perks & Benefits** - Competitive total compensation package - L&D programs and Education subsidy for employees' growth and development - Various team building programs and company events - Wellness and meal allowances - Comprehensive healthcare schemes for employees and dependants - More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. **If in doubt, please apply directly through our official careers website.** Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's [Candidate Privacy Notice](https://www.okx.com/en-eu/help/okx-candidate-privacy-notice).