Senior Product Designer, Member Experience

Job description

ABOUT THE ROLE Hinge Health is looking for a Senior Product Designer to help shape thoughtful, intuitive, and high-quality experiences for the people who use our products every day. In this role, you will design member-facing experiences that help people navigate their health journey with greater confidence, clarity, and motivation. As a Senior Product Designer, you’ll collaborate closely with product, engineering, clinical, data, and commercial partners to create intuitive, user-centered solutions from concept to execution, including discovery work, interaction and visual design, prototyping, and validation. We’re looking for a designer who excels at simplifying complex challenges into impactful user experiences, cares deeply about craft and quality, has a strong track record of shipping meaningful work, brings a growth mindset, and is energized by learning quickly in unfamiliar domains. Hinge Health is scaling with 51% year-over-year revenue gains and a member base expanding by over 47% annually. This role can directly power how we bring new programs to life and how members experience Hinge Health as we grow. Learn more about Design at Hinge Health https://www.figma.com/deck/BYY49LPUPyASiHzuv0ifkw?desktop-link-click-timestamp=1780670549990&desktop-ul-exp-bucket=po. WHAT YOU’LL ACCOMPLISH - Design end-to-end member experiences across key product surfaces, from early exploration to detailed execution and post-launch iteration. - Simplify complex health, behavior change, and program workflows into experiences that feel clear, supportive, and easy to use. - Create personalized and habit-forming product experiences that help members stay engaged and make progress over time. - Partner closely with product managers, engineers, data scientists, researchers, and clinicians to shape product direction and deliver meaningful outcomes. - Use qualitative and quantitative signals to inform design decisions, identify opportunities, and improve member outcomes. - Contribute to and extend our design system by creating scalable patterns, components, and interaction models. - Champion quality, accessibility, and inclusive design across the member experience. - Communicate design rationale clearly through flows, prototypes, frameworks, and storytelling that build alignment across teams. BASIC QUALIFICATIONS - An updated portfolio that showcases strong product design craft, clear thinking, and shipped work with measurable impact. - 5+ years of product design experience, including experience partnering closely with product and engineering teams. - Experience designing and shipping consumer-facing digital products across mobile and/or web platforms. - Strength in interaction design, visual design, and systems thinking. - Experience taking work from ambiguous problem definition through execution and iteration. - Strong communication and collaboration skills, with the ability to explain decisions and influence cross-functional partners. - Bachelor’s degree in Interaction Design, Product Design, Service Design, Human-Computer Interaction, or a related field, or equivalent practical experience. PREFERRED QUALIFICATIONS - Experience designing products that support behavior change, engagement, or personalized journeys. - Experience working in healthcare, digital health, wellness, or other consumer products with meaningful real-world impact. - Comfort using research insights, experimentation, and product data to refine the user experience. - Experience designing across interconnected systems, multi-step flows, or complex service experiences. - Proficiency in prototyping to explore concepts, communicate motion and interaction, and de-risk ideas. - Experience contributing to design systems and improving product consistency at scale. - Curiosity about emerging tools, including AI-enabled workflows, and how they can improve the design process and product experience. - Passion for helping people live healthier lives through thoughtful design and technology. ABOUT HINGE HEALTH Hinge Health uses software, including AI, to help automate care for joint and muscle health, improve member outcomes, and reduce costs for clients. The platform supports a wide range of Musculoskeletal care needs, from acute injury and chronic pain to post-surgical rehabilitation, and helps members improve pain and function while accessing care from anywhere. Hinge Health is headquartered in San Francisco, California. HINGE HEALTH HYBRID MODEL (SF-BASED) We believe remote and in-person work each have real strengths, and we aim to get the best of both. Employees in hybrid roles are expected to work from the San Francisco office 3 days per week for the full 8 hours of a typical business day. The San Francisco office is also dog-friendly. WHAT YOU'LL LOVE ABOUT US - Participation in our Employee Stock Purchase Plan (ESPP), allowing you to acquire company stock via payroll at a 15% discount against the lower market price. - Comprehensive and inclusive medical coverage and benefit programs for you and your dependents. - Flexible retirement savings through Traditional or Roth 401(k) investment paths. - Dedicated lifestyle stipends designed to fuel your professional growth and continuous learning. CULTURE AND ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We consider qualified applicants regardless of criminal history, consistent with legal requirements, and provide reasonable accommodations for candidates with disabilities. By submitting an application, candidates acknowledge tha Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.