Senior Product Lead, International Billing

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Senior Product Lead, International Billing Job Location: UK wide Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications We have an exciting opportunity for a Senior Product Lead, International Billing in the UK. The Senior Product Lead, International Billing is the senior product expert for billing across Darwin and its integration with finance systems, operational platforms and client processes. Working within the Product team, you will protect product integrity and help International Operations maximise existing billing capabilities. You will investigate complex billing issues, leading discovery and root-cause analysis to identify whether challenges arise from processes, data, configuration, integrations, product functionality or finance systems. Using evidence and insight, you will turn findings into clear product recommendations and improvement opportunities. Partnering closely with the Darwin Product Owner and teams across Operations, Finance, Tax, Technology, Data, Finance Product and SAP Product, you will help shape priorities, influence roadmap decisions and support initiatives through definition, testing, release and adoption. Using strong analytical and commercial judgement, you will assess competing demands and recommend priorities based on client impact, financial risk, business value, effort and dependencies. You will also track the effectiveness of improvements, reducing invoice inaccuracies, manual effort, delays and recurring workarounds. Operating with a high degree of autonomy in a complex international environment, you will build strong relationships across operational, financial and technical teams. This role is suited to someone with deep billing and/or product expertise, a curious mindset, sound judgement and the ability to influence stakeholders while working collaboratively across clear ownership boundaries. The skills you will have when you apply: Billing and Product Expertise - Extensive experience in product support, product operations, billing, revenue operations or a related role, with strong end-to-end billing and invoicing knowledge. Problem Discovery and Systems Thinking - A proven ability to investigate issues across process, data, configuration, interfaces, product capability and finance systems, using evidence to identify root causes and sustainable solutions. Product Shaping and Prioritisation - Experience converting business problems into outcomes, product options and priorities, balancing client impact, financial exposure, risk, value, effort and dependencies. Cross-functional Delivery - Experience supporting change from discovery through testing, release, readiness and adoption across Operations, Finance, Technology, Data and Product teams. Influence Without Authority - The credibility and persistence to secure clarity, decisions and follow-through across international stakeholders while respecting ownership boundaries. Governance and Commercial Judgement - Strong product-integrity, controlled-documentation and commercial judgement, with clear senior communication. Insurance, claims, professional-services billing, Darwin or SAP experience is advantageous. What we'll give you for this role: Remuneration & more Competitive salary taking into account skills, experience and qualifications A Self Invested Personal Pension Scheme (SIPP) Holiday allowance of 25 days plus bank holidays Flexible working from our office or your home Health & support Private healthcare plan (including pre-existing conditions) Life assurance Employee assistance programme for employee wellbeing Wellbeing and digital GP apps Group Income Protection Other benefits Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan Discounts on various products and services This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, you won't just build your career; you'll develop your expertise. Our Sedgwick University offering empowers you to excel, with more than 15,000 courses on demand, role-specific training and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry. Next steps for you: Think we'd be a great match? Apply now - we want to hear from you. As part of our commitment to you, we are proud to have a zero-tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview, which may be virtual or in person. #LI-HYBRID