Senior Product Learning Expert (Fixed Operations Experience required)

Job description

## **About Tekion:** Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. ## **Job Introduction:**​ The Senior Product Learning Expert designs, develops, and delivers comprehensive learning experiences that empower Tekion’s internal teams, partners, and customers to effectively understand and use Tekion’s products. This role collaborates closely with cross-functional stakeholders to translate complex product information into engaging, scalable, and effective learning solutions. The ideal candidate has deep instructional expertise, strong product acumen, and the ability to lead training initiatives from concept to execution. ## **Key Roles and Responsibilities:** - Position requires experience in automotive fixed operations (parts & service)​​ - Design and develop learning programs focused on product functionality, implementation, and best practices. - ​​Collaborate with product, engineering, enablement, and services teams to gather technical information and ensure training accuracy. - ​​Create content in multiple formats (eLearning, VILT, ILT, documentation) that meets diverse learner needs and delivery platforms. - ​​Manage end-to-end training development projects and align content with business priorities. - ​​Contribute to content governance, templates, and frameworks for instructional consistency and quality. - ​​Participate in learner feedback collection, data analysis, and continuous improvement of product training. - ​​Serve as a mentor or reviewer for more junior content contributors or instructional designers. ## Perks & Benefits - Competitive compensation and generous stock options - 100% employer-paid top-of-the-line medical, dental and vision coverage - Great benefits including unlimited PTO, parental leave and free snacks and beverages - The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies - Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper - Work on the latest and coolest technologies – everything is home-grown and built ground-up - A dynamic work environment with a strong sense of community and collaboration - The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy - Exciting opportunities for career growth and development **Current Tekion Employees: Please apply via the Internal Job Board in Ashby** *Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!* Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice [here](https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice).