Senior Product Manager

Job description

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs. 🚀 OUR STORY Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it. Founded by ex-Rocket Lab engineers, we've tripled in size in the last 18 months and have recently raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify) and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London. We're continuing to build a world-class team ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built, and our values are lived throughout every experience. Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX 🖍️ THIS ROLE This is a full-ownership product leadership role. You will own one or more of Partly's core products end to end—acting as a mini-founder for your product(s), with full accountability for vision, Product–Market Fit, growth, and outcomes. Your focus is not just shipping features, but ensuring the product delivers durable customer and business value as Partly scales across markets and segments. You'll be operating at an inflection point. AI-assisted development and agents are compressing product discovery and delivery cycles. The best PMs we know are no longer waiting for engineering capacity to test an idea—they're building rapid prototypes themselves, deploying them, reading the signal, and deciding within days. We're looking for someone already working that way, or actively building toward it. 💻 WHAT YOU'LL DO Own your product, end to end - Define and evolve the product vision, strategy, and roadmap aligned with company direction. - Continuously assess and improve Product–Market Fit across relevant markets and segments, including multi-sided platform and marketplace dynamics where applicable. - Own key product and PLG metrics—activation, adoption, retention, expansion, NPS—and use them to steer all decisions. - Lead go-to-market alignment for your product, including packaging, positioning, and rollout sequencing. - Act as the single accountable owner—for successes, failures, and everything in between. Stay close to customers - Maintain direct, regular contact with customers—calls, site visits, usage sessions. This is a core weekly activity, not an occasional input. - Talk to buyers and users separately; understand where their needs align and where they conflict. - Combine qualitative customer insight with quantitative usage and metric data. Read both and reconcile them. - Translate what you learn directly into prioritization and PMF assessment—and share it with the teams that need it. Build and ship, not just specify - Prototype new product iterations yourself using AI-assisted development and LLM-assisted tooling—fast, disposable, real. We call this vibe coding; it is our default mode for product discovery. - Treat the prototype as the hypothesis. Test with real customers before writing the spec. - Run structured A/B tests and experiments where appropriate; use the results to drive prioritization. - Work hands-on with data: define metrics, build dashboards, query logs, and read the signals directly. Lead in the human loop - Partner closely with engineering leads to balance discovery, delivery, and technical sustainability. - Align GTM, Marketing, Operations, and Support around product direction and trade-offs—including advance notice of what is shipping and what it means for customers. - Communicate priorities and reasoning clearly, especially when the answer is no. - Represent the customer's reality in every internal decision, not as a summary but as evidence. Lead in the agent loop - Design and instrument feedback loops that let you learn from system behavior alongside user behavior. - Define what "working" means for agentic or AI-driven features in terms of evaluations, edge-case handling, and observable outcomes. - Think in systems: How does a decision here affect behavior across the whole product loop? Raise the bar - Contribute beyond your product boundary: cross-product coherence, shared principles, and the overall product craft at Partly. - Help define what excellent product ownership looks like here as the team grows. 🥷 WHAT YOU BRING Non-negotiables - 5+ years owning complex B2B software products end to end, with clear accountability for outcomes (not just delivery). - Proven experience with product discovery, roadmapping, and outcome-oriented prioritization in a fast-moving environment. - You build rapid prototypes yourself—with AI-assisted tools, LLM-assisted development, or code—as a first instinct for testing ideas. - You think in outcomes and can describe failures as clearly as wins. - Strong analytical instinct: you define the metrics, build the view, read the data, and act on it—without waiting for a data team to hand it to you. - Sufficient technical depth to work credibly with engineers and understand architectural trade-offs. - Excellent judgment under ambiguity. You commit, you course-correct, and you own the outcome. - You make trade-offs explicitly and can articulate what you decided against and why. Strong signals we look for - Experience in B2B SaaS, API products, marketplaces, or multi-sided platform businesses. - Experience with AI-assisted product development or building AI-native product features. - Comfort thinking in feedback loops, evaluations, or system-level instrumentation—not just user stories. - Founder background, or early employee at a startup that scaled materially. - You've killed or radically changed something you personally believed in and can explain why. Bonus - Experience in automotive, logistics, or supply chain domains. - Experience scaling products across multiple geographies or customer segments. - Experience with product-led growth (PLG) motions in a B2B context. - You've built or operated products with meaningful agentic or automation components. 🧭 HOW YOU'LL THINK AND OPERATE We're not looking for framework experts or consensus drivers. We're looking for someone who thinks like this: "I don't need to wait for the sprint—I built a test version this afternoon, and three customers have already tried it." "The anomaly in the run log is more important than the feature request in the backlog right now." "Here's what the data shows. Here's what I think it means. Here's what I'm doing about it. Here's when I'll know I'm wrong." "I own this. If it fails, that's on me. Let me tell you exactly how it failed and what I learned." Speed, ownership, and judgment are the baseline. What differentiates the best candidates is the ability to operate fluidly across both human systems and technical ones—and to shrink the distance between intent and outcome. Please note: if you don't have all the skills or experience listed above but believe you could be outstanding in this role, please still consider applying. Many people count themselves out. We'd love the chance to learn more about you and why you're exceptional. 🎡 BENEFITS - Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London, and Austin offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.) - Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it on things such as gym memberships, rock climbing, physical therapy, massage, doctor visits, prescriptions—anything that you or your family need! - Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work plan (four days a week at full pay for your first three months back). - Getting Here Is On Us - If you commute to a Partly office or coworking space, choose from a paid 24/7 parking spot or a commuting allowance. One less thing to think about! - Workspaces That Inspire - Our brand-new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes just a few steps away. - Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, and Austin), we default to working from the office every day. This lets us move faster, make better decisions, and build strong relationships. We also operate with a high-trust environment, so you can manage your time around your life and flex your schedule to do your best work. - We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team.