Company Overview:
Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.
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POSITION SUMMARY
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The Senior Product Manager, Titlewave owns the B2c ecommerce experience and conversion strategy for Titlewave, Follett Software's educator-focused digital marketplace serving teachers and librarians across K-12 districts. This role leads product strategy and execution focused on optimizing customer journeys, driving purchasing decisions, and delivering solutions that balance the needs of educators with the strategic priorities of our content partners. The PM will leverage data, experimentation, and customer research to continuously improve conversion rates, reduce friction in the buying experience, and ensure Titlewave's marketplace model creates meaningful value for both educators and content providers. The Senior Product Manager works closely with Engineering, Design, Customer Success, Sales, Marketing, and leadership to build customer empathy into every decision, maintain product pragmatism, and ensure Titlewave delivers academic rigor and value that directly impacts educator adoption and purchasing behavior.
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POSITION SCOPE
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- Own the end-to-end ecommerce product experience, from discovery and search through checkout and post-purchase, including vision, roadmap, prioritization, execution, and learning.
- Design and run experiments to optimize conversion metrics, reduce friction in the purchase journey, and drive measurable improvements in educator adoption and spending.
- Balance the competing needs of two primary customers: educators who need accessible, high-quality content for their classrooms, and content partners whose business and strategic growth depend on Follett's marketplace.
- Partner closely with Engineering, Design, and Data to translate strategy into actionable requirements, A/B test hypotheses, and rapidly iterate based on user behavior and business impact.
- Conduct ongoing customer research and gather market insights to understand educator needs, pain points in content discovery and purchasing, and barriers to adoption.
- Define and communicate product strategy, roadmap direction, and success criteria in a way that aligns teams around educator value and sustainable business growth.
- Use analytics and experimentation to evaluate product performance, identify opportunities for conversion improvement, and make data-informed prioritization decisions.
- Collaborate with Customer Success, Support, Sales, and Marketing to understand educator feedback, refine messaging around value and academic rigor, and ensure strong product-market alignment.
- Identify dependencies, risks, and tradeoffs early, particularly where educator needs and content partner interests diverge, and work pragmatically across functions to resolve conflicts.
- Represent the product and strategy clearly to internal stakeholders through roadmap updates, experiment results, performance insights, and business recommendations.
- Stay informed on K-12 trends, educator challenges, content distribution models, competitive dynamics, and emerging technology to maintain product relevance and marketplace competitiveness.
- Other responsibilities as assigned
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QUALIFICATIONS
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- Bachelor's degree in business, technology, education, or a related field; equivalent experience may be considered. MBA or similar advanced business or product training is a plus.
- 5+ years of product management experience in ecommerce, SaaS, EdTech or other digital marketplaces with a track record of optimizing conversion and driving revenue growth.
- Demonstrated expertise in running A/B tests, designing experiments, and leveraging quantitative analysis to inform product decisions and measure business impact.
- Strong understanding of ecommerce fundamentals, including user psychology, conversion funnel optimization, pricing strategy, and marketplace dynamics.
- Ability to balance competing stakeholder needs with pragmatism—experience navigating tension between different customer segments or business models is highly valuable.
- Deep customer empathy with a proven ability to understand and articulate user pain points, translate them into product insights, and build solutions that resonate with educators.
- Excellent strategic thinking and problem-solving skills, with the ability to balance long-term vision with near-term execution and experimentation velocity.
- Proven success working cross-functionally and building alignment among Product, Engineering, Design, Data, and go-to-market stakeholders on shared goals.
- Excellent written and verbal communication skills, including the ability to influence stakeholders at multiple levels and present findings compellingly.
- Experience using data and analytics to assess product performance, identify conversion bottlenecks, and support evidence-based decision-making.
- Familiarity with Agile product development practices and modern product management tools is preferred.
- Experience in K-12 education, EdTech, library services, instructional materials, or adjacent spaces is strongly preferred.
- Direct experience building or optimizing marketplace platforms, managing multi-sided supply and demand, or working on ecommerce products is a significant plus.
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WORK ENVIRONMENT
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- This role is remote and only open to candidates currently located in the United States and able to work without sponsorship.
- It requires a suitable space that provides a private and quiet workplace.
- Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
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PHYSICAL REQUIREMENTS
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- Perform tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization.
- Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance.
- Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials.
- Occasionally adjust position or move within the workspace to reach, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds.
- Travel requirements: Minimal (less than 10%)
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This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
At Follett Software, our people come first.
We’re deeply committed to supporting the well-being, growth, and success of every Team Member. That commitment shows up in a thoughtfully designed, comprehensive benefits package that helps you thrive—at work and in life. Here’s what you can expect:
- Fully remote work, giving you the flexibility to do your best work from anywhere in the continental U.S. (unless otherwise noted)
- Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
- Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
- Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
- Retirement savings with employer match, vesting every pay period
- Flexible Spending Accounts for healthcare and dependent care
- Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
- Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success
EEO
Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information.
Email: recruiting@follettsoftware.com
CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf
