Senior Product Manager

Job description

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable https://bookable.health/?utm_source=ashby Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5. 🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook https://link.ht1.uk/handbook. 🚀 THE MISSION AS SENIOR PRODUCT MANAGER We have an ambitious mission: to make every appointment within the NHS bookable. We’re looking for a product leader to take our flagship product Bookable to national scale. You will report to Raj (Cofounder and CEO), run a product team and work closely with other teams. You’ll help shape product strategy to overcome our challenges to reaching national scale, and then plan, build, test and deliver elements of the product to reach our vision for Bookable. 🎯 GOAL EXPECTATIONS 1. Build a successful marketplace experience 1. Focus on improving healthy unit economics, MoM patient registration volume, appointment utilisation, patient and practice satisfaction 2. Improve patient experience by reducing friction in the Bookable flow, minimise did-not-attends (DNAs) and help patients navigate to the right GP surgery for them 3. Support GTM on supply 4. Input and help other product teams including AI Care Navigation 5. Working with cofounders to translate vision into results and delivery 2. Grow the marketplace 1. Optimise conversion funnel from search to completed patient registration 2. Develop and test acquisition strategies across multiple channels including organic inc. SEO, PPC and referrals, aiming to improve CAC 3. Build retention mechanisms to extend LTV on both supply and demand side 3. Market acceptance 1. Collaborate with our customer practices to build Bookable - run working groups, proactively seek feedback and build great relationships with our incredible customers! 2. Work to understand complex market dynamics and shape product design to reach market acceptance. 3. Work with our Clinical Safety Officer to establish Bookable’s clinical and operational impact with high-quality evidence from multiple pilot sites ✅ MUST HAVE TRAITS - Team improver and player - show what excellent product management looks like, no ego, embrace healthy conflict, coachable and responsive to feedback - Personable and refreshing - great interpersonal skills, can build rapport with anyone, put people at ease and makes them happy, incredible communicator who crafts compelling stories - Data-driven and organised - comfortable with our tech stack e.g. SQL/Metabase, brings structure to chaos, meticulous attention to detail, honesty to face the metrics whatever they show - Bias to action - owner mentality, ready to pick up the phone and talk to our customers, takes rejection well, move fast and fix things, outcome-driven - Enjoy speaking to users - we work in a GP practice so you have ample access to your users (patients and clinicians). You should be excited to speak to users regularly - Creative and challenging - look beyond the present for high-impact opportunities, challenge the status quo, improve processes - Clinical safety first - deep level of care and motivation to spot where things might go wrong and call in our in-house clinical expertise —patient safety is non-negotiable 👍 REQUIRED EXPERIENCE - 5+ years of product management experience taking products from idea to delivery at a high-quality product organisation - 2+ marketplace or growth PM experience (particularly in healthcare) strongly preferred - Demonstrated success improving marketplace metrics - Proven track record of iterating the systems by which companies create alignment on what to build and communicate with users 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London http://DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here https://www.notion.so/Health-and-fitness-bc845193dccd44cda9cdcd1f8ba6305e?pvs=21 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product https://bookable.health/?utm_source=ashby that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen. 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