Senior Product Manager

Job description

**WHO WE ARE** Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As an eight-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. **THE ROLE** We're seeking a Senior Product Manager to own the heart of Ncontracts' next-generation TPRM platform: the core risk management capabilities that community banks and credit unions rely on to assess, manage, and monitor their vendor relationships. This is a high-impact individual contributor role for someone who brings strong product fundamentals, deep familiarity with risk and compliance workflows, and genuine excitement about rebuilding a mature problem space from the ground up with an AI-first strategy. You'll define how financial institutions conduct inherent and residual risk assessments, manage the full vendor lifecycle from onboarding through offboarding, extract and act on contract intelligence, and generate the reporting and insights that drive program decisions. This is not a feature-maintenance role — It’s a greenfield build, and you'll be making foundational decisions about how these capabilities work in an AI-native context. You'll work closely with a talented, collaborative product team and be expected to contribute beyond your immediate ownership, pairing with peers on horizontal capabilities like document intelligence and evidence collection, engaging directly with customers, and helping raise the overall quality of product thinking on the team. *Equally important:* you're AI-forward. You actively use and experiment with AI-powered tools - Claude Code, Replit, Devin, Cursor, and whatever comes next — and you bring genuine curiosity about how these tools change what's possible for a product manager and the products you build. **What You'll Own** **Core Product Responsibilities** - **Risk Assessment** — Own the end-to-end assessment experience across inherent risk, residual risk, and due diligence workflows. Define how AI accelerates and augments the assessment process - from auto-populating risk scores based on collected evidence to surfacing gaps and recommending follow-up actions — while preserving the auditability and examiner-readiness that financialinstitutions require. - **Vendor Lifecycle Management** — Build and evolve the full vendor lifecycle in NextGen: onboarding, periodic review, ongoing oversight, and offboarding. Define the workflows, automation opportunities, and exception-based management model that allows risk teams to scale their programs without scaling headcount. - **Contract Intelligence** — Own the product strategy for how we ingest, classify, and extract intelligence from vendor contracts. - **Reporting & Analytics -** Define the reporting and analytics experience that gives risk officers, compliance teams, and executives the visibility they need across their vendor portfolio. Build toward a "manage by exception" model where AI surfaces what matters rather than requiring users to hunt for it. - **AI-First Workflow Design** — Across all of the above, lead the thinking on where AI creates genuine leverage — automated control assessments, intelligent prioritization, anomaly detection, narrative generation — and where human judgment must remain in the loop. Be the standard-bearer for what AI-native TPRM actually means in practice. - **Cross-Functional** Collaboration — Partner closely with Engineering, Design, Data, Sales, and Customer Success to deliver with quality and speed. Contribute to horizontal PRDs that span TPRM modules — including document intelligence and external risk signals — and require tight coordination across the team. - **Customer Discovery** — Maintain a continuous cadence of customer engagement with community banks and credit unions. Bring the voice of the customer into every prioritization discussion and use data and qualitative research together to make confident product decisions. **Key Objectives** 1. **Define AI-native TPRM workflows** — Establish what best-in-class risk assessment and lifecycle management looks like when AI is a first-class participant, not an afterthought. Build a roadmap that sequences toward end-to-end orchestration. 2. **Ship a contract intelligence capability** — Deliver an experience that transforms how customers interact with vendor contracts — from reactive document storage to proactive, extracted intelligence that informs risk decisions. 3. **Build a reporting and insights layer that scales —** Replace static report exports with an AI-assisted analytics experience that helps risk teams manage by exception and communicate program health to stakeholders. 4. **Be a strong team contributor —** Show up as a collaborative, low-ego teammate who makes the people around them better and contributes to a high-functioning product culture. **What We're Looking For** ***Required Experience & Attributes*** - **4–7 years of product management experience** in B2B SaaS, with a track record of owning meaningful product areas end-to-end - **Strong product management foundation** — You write crisp PRDs, run tight discovery cycles, prioritize with discipline, and communicate decisions clearly up and down the organization - **Data-driven and analytical** — You define success metrics before you build, instrument your features thoughtfully, and use data to drive prioritization and iteration - **Customer discovery skills** — You have a genuine habit of talking to customers, not just when required. You know how to run a good discovery interview and how to turn what you hear into product decisions - **AI/ML product experience** — You have shipped or meaningfully contributed to AI or ML-powered features, and you understand the unique challenges of building products where the output is probabilistic - **AI-forward mindset** — You actively use AI-powered development tools (Claude Code, Replit, Devin, Cursor, or similar) in your own workflow and are excited about their implications for how product gets built - **Excellent communication skills** — You write and speak clearly, adapt your message to your audience, and can represent your product confidently with customers and executives alike ***What Makes You Successful*** - **Builder mentality** — You're energized by greenfield problems and bring structure to ambiguity without waiting to be told how - **Systems thinker** — You see how your area connects to the broader platform and make decisions with that context in mind - **Collaborative and low-ego** — You build trust quickly, share credit generously, and are as valuable in a working session as in a roadmap review - **Intellectually curious** — You stay current on data, AI, and marketplace trends and bring outside-in thinking to your product area - **High ownership** — You treat your product area like it's yours, follow through on commitments, and don't need a lot of hand-holding to make progress **WE OFFER ALL REGULAR FULL-TIME TEAM MEMBERS:** - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *\*Part-Time and Contractor positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. Full-time temporary employees are eligible for certain group benefits after a waiting period; specific eligibility timing will be provided at the time of offer.* **AAP/EEO Statement** Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Other Duties** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.