Senior Product Manager

Job description

We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We’re a team of curious builders using technology to make communication more affordable and powerful for millions of users every day. Free has to keep getting better. Monetization has to feel fair. And there’s a much larger TextNow ahead of us than the one we’ve built so far. We’re looking for a Senior Product Manager to help shape that future. ## What You'll Do You’ll lead a customer-facing product area at TextNow. Scope will be defined at offer and calibrated to your strengths alongside the company’s highest-impact opportunities. We craft roles around leaders — not the other way around. You’ll own strategy and outcomes for your area, partner directly with company leadership, and ship products that move us closer to our mission of democratizing phone service. You’ll be expected to: - Own product strategy, roadmap, execution, and outcomes for a key product area - Identify meaningful customer problems and translate them into impactful solutions - Partner closely with Engineering, Design, Data, Marketing, and Leadership teams - Make high-quality decisions in ambiguous, fast-moving environments - Drive experimentation, prioritization, and iteration using both qualitative and quantitative inputs - Balance customer experience, business impact, and technical realities - Build systems and workflows that leverage AI as part of how products and teams operate - Ship quickly, learn continuously, and raise the bar for product thinking across the company ## You Will Be a Match If - You build for users, not at them, and consistently identify meaningful customer problems - You thrive in ambiguous environments and can make thoughtful decisions before consensus forms - You have strong product instincts and high standards for quality and execution - You’ve shipped products scrappily and understand the measurable impact of your work - You know how to prioritize effectively and communicate tradeoffs clearly - You care deeply about outcomes, learning, and continuous improvement - You elevate the people around you and work collaboratively across functions ## How the Team Operates - Outcomes matter more than output - Customer insight guides decisions, while metrics validate direction - AI is integrated into how we work, not just the tools we use - Teams operate with transparency and close partnership - We value speed, ownership, and building over bureaucracy ## You Might Be a Good Fit If - 4+ years of product management experience owning a defined product area end-to-end - Proven track record delivering large-scale initiatives impacting millions of consumers - Experience building B2C mobile products, ideally involving subscriptions, in-app purchases, advertising, or trust & safety - Strong analytical and experimentation skills, with experience making decisions in evolving environments - Exceptional written and verbal communication skills - Fluency with AI — from building workflows to creating scalable systems and operating models - Strong product instincts paired with operational rigor and execution speed ## Your First 90 Days ### First 30 Days Build context. Develop a deep understanding of your product area, customers, business model, and opportunities. Form a strong point of view on what matters most. ### By 90 Days Ship something meaningful that drives measurable impact and generates learnings for the business and team. --- # Compensation The expected base salary range for this role is: United States (NYC, CT, NJ, Seattle, LA, San Diego): USD $161,700 - $231,000 United States (San Francisco / Bay Area): USD $176,400 - $252,000 United States (All other areas not listed above): USD $147,000 - $210,000 Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team. AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team. # More About TextNow ## Our Culture We’re proud of the culture we’ve built at TextNow, but one of the most common questions we hear is: “How do you continue to sustain it as the world and the company continue to change?” The reality is that we’re only able to keep up because every TextNovian contributes to our culture by being involved, living our values, sharing feedback, embracing change, and helping each other grow. ## Our Values ### Customer Obsessed We strive to have a deep understanding of our customers. ### Do Right By Our People We treat each other with fairness, respect, and integrity. ### Accept the Challenge We adopt a “Yes, We Can” mindset to achieve ambitious goals. ### Act Like an Owner We treat this company like it's our own... because it is. ### Give a Damn We are deeply committed and passionate about our work and achieving results. ## Our Benefits & More This is a brief overview of the benefits that TextNow offers employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available on or shortly after your start date. Benefits may change from time to time at TextNow’s discretion. - Free phone service - Strong work-life blend - Employee stock options - Unlimited vacation - 12 paid holidays per year - Competitive compensation - Health, dental, and vision benefits - Short-term & long-term disability coverage - $750 annual wellness benefit or healthcare spending account - RRSP matching (Canada) | 401(k) (USA) - Parental leave for eligible employees - Learning & Development opportunities - Company travel for team events, off-sites, and more More information about our total rewards package will be available during the hiring process. ## Dogfooding & Customer Obsession At TextNow, every employee actively uses our app for calling and texting. Dogfooding helps us experience what customers do, spot issues early, and drive better design, developer, and user experiences. ## Diversity & Inclusion Our aim is to make every person who joins TextNow feel like they belong, are valued, and are able to be their authentic selves at work. We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone. ## Equal Opportunity We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Applicants who require reasonable accommodation during the hiring process may contact our Talent Team. ## TextNow Candidate Policy By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the [TextNow Candidate Policy](https://www.textnow.com/legal/candidate-privacy-policy).