Senior Product Manager

Job description

**About Us** Suger helps B2B software companies sell through cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake — now one of the fastest-growing enterprise sales channels. Marketplace sales are operationally complex: pricing, contracting, billing, revenue recognition, and compliance all intersect across multiple cloud providers. Suger removes this complexity with an API-first revenue platform that powers quote-to-cash and marketplace workflows at scale. Launched in 2022, Suger works with over 300 B2B customers, from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta. We’re a Series A company backed by Threshold VC, Craft Ventures, Intel Capital, and Y Combinator. We’re hiring a Senior Product Manager to **own the product roadmap for Insulin, our new product focused on AI-driven automation across revenue operations**. You’ll lead the strategy, product design, and execution of Insulin from the ground up, turning complex revenue workflows into intelligent, reliable, and intuitive experiences for our customers. ### In this role, you will - **Own the product roadmap for intelligent systems** that automate pricing, contracting, billing, and compliance workflows, with a focus on building AI-powered products that meaningfully improve how customers operate. - **Design end-to-end user journeys and product experiences for AI-powered workflows**, bringing strong product taste to every interaction. Translate complex technical capabilities into intuitive, transparent experiences and continuously iterate based on real customer behavior and feedback. - **Partner closely with engineering to turn AI capabilities into reliable production features**, balancing customer impact, system reliability, model behavior, and engineering complexity when making product decisions. Ensure AI-powered experiences are correct, explainable, and trustworthy. - **Define and track success metrics** including adoption, accuracy, efficiency gains, automation rates, and customer outcomes, using both quantitative data and qualitative feedback to guide product iteration. - **Work closely with Customer Success and Solutions teams** to gather qualitative and quantitative feedback and occasionally support onboarding, developing a deep understanding of customer workflows, edge cases, and trust concerns around AI-driven automation. ### We're seeking someone with experience including: - **5+ years of Product Management or Product Design experience** in technology, ideally within B2B SaaS, developer platforms, or enterprise software, with a portfolio or track record demonstrating strong product and design judgment. - **Track record of shipping AI-powered features to production**, with strong judgment around where automation creates value and where human oversight is necessary to earn user trust. - **Strong product design sensibility**, with an eye for interaction details, intuitive workflows, and polished user experiences, not just requirements and specifications. - **Comfort with technical complexity**, including systems such as billing infrastructure, APIs, data pipelines, or fintech and compliance workflows. You don’t need to be an engineer, but you should be comfortable going deep with one. - **Excellent communicator and cross-functional partner**, able to work effectively with engineering, GTM, and customers to turn complex problems into clear product decisions. - **Startup mindset**, with a bias toward action, comfort with ambiguity, and a strong sense of ownership from customer discovery through launch and iteration. ### Why You Join Us - **Base Pay Range: $140,000–$200,000 USD** - Competitive compensation and equity package. - Monthly office stipends, including lunch and commuting benefits. - Comprehensive healthcare coverage, including extended health, dental, vision, and life insurance. - **Work alongside a world-class team** with experience at Google, Meta, Salesforce, Pave, Motive, and Square, building AI agent and AI infrastructure SaaS that powers critical revenue workflows. - **Own a major pillar of our product strategy from day one**, with the autonomy to shape the roadmap, make high-impact product decisions, and build experiences you believe will create meaningful customer value. - **Join a fast-moving, flat organization with strong product-market fit and ambitious goals**, where you’ll ship quickly, influence the roadmap, and see the direct impact of your work with customers.