Senior Product Manager, Agent Performance

Job description

About the team Follow Up Boss (FUB), part of Zillow Group, is a leading CRM for high-performing real estate teams, serving more than 100,000 agents. Our mission is to help agents deliver exceptional client experiences, run their business with ease, and win more deals. Within the FUB Product organization, this team is building the AI platform and ecosystem capabilities that power the next generation of product experiences, helping agents spend less time navigating software and more time building relationships. About the role We’re looking for a Senior Product Manager to help shape how AI works across Follow Up Boss. In this role, you’ll lead the platform capabilities that connect AI to FUB’s data, workflows, and integrations, making it possible to build smarter, more useful experiences for agents. You’ll influence how AI-powered experiences understand context, take action, and become more personalized over time. This is a high-impact opportunity to define platform strategy, partner deeply with cross-functional teams, and help turn emerging AI capabilities into meaningful customer and business value. You Will Get To Own the strategy and evolution of the platform capabilities that enable AI assistants, workflows, and integrations to interact with Follow Up Boss in reliable, scalable ways. Define how internal AI systems and external partners connect to FUB data and actions through clear, well-designed tools and integration patterns. Shape the context and intelligence capabilities that help AI better understand agent and lead activity, including signals, summaries, and data quality improvements. Lead the product direction for memory capabilities that make AI experiences more personalized and useful across interactions over time. Partner closely with engineering, AI/ML, design, and product peers to assess tradeoffs, define solutions, and ship iteratively. Help identify and prioritize the highest-value platform and ecosystem opportunities based on product needs, usage patterns, and long-term strategy. Drive alignment across teams by communicating roadmap priorities, progress, and strategic decisions clearly to stakeholders and leadership. Contribute to the long-term vision for how AI platform capabilities show up in product experiences across web, mobile, automation, and assistant surfaces. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 5+ years of product management experience, ideally in platform, infrastructure, AI, LLMs, workflow, or other technically complex product spaces. Strong technical fluency and the ability to work closely with engineers on APIs, integrations, data models, and system design decisions. Experience building AI-powered products, with a strong understanding of how tools, context, memory, evaluation, and reliability come together in real product experiences. A systems-oriented mindset and the ability to think beyond individual features to design capabilities that support multiple use cases and consumers. A track record of defining success metrics, using data to measure impact, and making strong product decisions in ambiguous environments. Clear communication skills, including the ability to translate complex ideas into strong product thinking, crisp documentation, and aligned execution. A bias for action, strong judgment, and comfort balancing speed with long-term quality in a fast-moving environment. Experience with CRMs, workflow automation, B2B SaaS, external integrations, or adjacent AI platform capabilities is a plus. Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 , and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.