Senior Product Manager, AI Clinical Care

Job description

## **About Abby Care: Powering the future of care at home for all of America.** Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. **Join us in solving one of the most important challenges of our time.** ## **The Opportunity:** We’re looking for a high-ownership, execution-driven Senior Product Manager to build the next generation of clinical and care delivery systems at Abby Care. You’ll own the product experience for RN case managers, caregivers, and clinical operations teams who deliver care to our families.This is a builder role for someone who thrives in ambiguity and regulated environments, calculates trade-offs, moves with urgency, and drives momentum across engineering, clinical, and operations teams. You’ll partner closely with our clinical leadership to build products that improve care quality, clinical outcomes, and operational efficiency. You’ll own complex, clinically critical product areas end-to-end including personalized care planning, clinical assessment automation, proactive care adjustments, care team coordination, quality assurance, and clinical decision support. *(Please note: While you will be driving these clinical initiatives, prior clinical AI product experience is a plus, not a strict requirement. We are looking for strong product fundamentals and a desire to dive deep into clinical workflows.)* This is a full-time, hybrid opportunity based in San Francisco, CA. ## **What you'll work on:** - **Build AI-Native Clinical Products:** Lead the strategic design, iteration, and execution of AI-powered products focused specifically on care plan personalization, clinical assessment automation, and proactive clinical interventions. - **Own End-to-End Product Execution:** Take full ownership of complex, clinically critical product areas, from problem discovery and PRDs through delivery, launch, and iteration. Be accountable for real-world clinical outcomes and care delivery quality. - **Translate Real-World Clinical Workflows:** Partner deeply with clinicians, caregivers, and compliance teams to understand how care is delivered today, transforming those clinical workflows into intuitive, reliable, and scalable product experiences. - **Innovate Alongside the Care Ecosystem:** Collaborate with providers, payors, regulators, and internal clinical leaders to unlock new models of care delivery. Focus heavily on developing systems where AI models evaluate care delivery against established clinical protocols. - **Raise the Bar for Product Thinking:** Act as a senior leader in setting a high standard for product clarity, judgment, and craft. Mentor peers, inspire cross-functional collaboration, and continuously elevate how product decisions are made and shipped across EPD. ## **What you'll have:** - 6+ years of professional experience as a Product Manager. - **AI Product Expertise:** Strong track record building and shipping AI-powered products, including experience with LLMs, generative AI, or intelligent automation systems. - **End-to-End Ownership:** Demonstrated history of owning, shipping, and scaling highly impactful products end-to-end across web and mobile. - **Execution & Communication:** Strong ability to distill complex, scattered inputs into clear, well-prioritized roadmaps and requirements. Excellent written and verbal communication, including producing clear, structured, and actionable PRDs. - **Domain Background:** Experience building complex workflow products or data-heavy systems in healthcare, highly regulated environments, or fast-moving startups. ## **Bonus / Nice to Have:** - **Clinical AI Product Experience:** Proven experience building AI-powered products specifically for clinical care delivery, care plan development, or clinical decision support. - **Clinical Protocol Expertise:** Direct experience with clinical product development where AI models are used to evaluate care delivery against clinical protocols. - **Healthcare Domain Knowledge:** Understanding of clinical workflows, EMR systems, care management, or healthcare operations. - **Regulated Environment Expertise:** Deep experience navigating HIPAA, payer requirements, or other healthcare compliance frameworks. ## **Benefits:** - **Competitive compensation packages** that reflect the value you bring. We reward our team for the impact of their work. - **Comprehensive health coverage that works for you.** Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance. - **Generous paid time off.** We provide policies that allow you to recharge along with 10 paid company holidays. - **Financial savings benefits to support your future.** We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). - **Paid parental leave to support your growing family.** We provide up to 10 weeks of paid parental leave based on tenure, so you can focus on bonding and adjusting to life as your family grows. ## **Our Values** 1. **Families First**Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, *“Would we want this for our own families?”* 2. **Urgency with Precision**Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand**.** 3. **Relentlessly Resourceful**As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. 4. **Purpose with Positivity**We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. 5. **Driven to Redefine What’s Possible**We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. ***Automated Decision Tools*** *Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact* [*talent@abbycare.org*](mailto:talent@abbycare.org)*.*