Senior Product Manager (Authentication)

Job description

We are looking for a Senior Product Manager (Authentication) to take domain ownership and provide strategic product leadership across our Customer Identity and Access Management (CIAM) transformation program. In this role, you will own the end-to-end authentication roadmap and backlog across digital and assisted channels, ensuring customer journeys strike the right balance between robust security, fraud prevention, regulatory compliance, and low-friction user experience. Acting as the primary business product owner for our modern CIAM platform, you will drive product decisions and governance across login, step-up authentication, account recovery, adaptive/risk-based authentication, passwordless, and biometrics. You will work closely with executive stakeholders and cross-functional teams spanning Digital, Engineering, Cyber Security, Fraud, Risk, and Customer Care to standardize reusable authentication capabilities across the enterprise. If you thrive on navigating complex dependencies, defining high-impact KPIs, and leading enterprise-scale platform migrations, this role presents an outstanding opportunity to shape our overarching identity vision. Extensive Product Management or Product Owner experience leading initiatives within CIAM, Digital Identity, Authentication, or Cyber Security domains. Deep expertise in modern authentication concepts and standards, including OAuth 2.0, OpenID Connect, SSO, MFA, passwordless, biometrics, and risk-based adaptive authentication. Proven track record delivering enterprise-scale customer authentication platforms (such as Ping Identity, Okta/Auth0, ForgeRock, or equivalent). Solid understanding of digital customer journeys, identity lifecycle management, security controls, and fraud risk mitigation. Experience working within large-scale, highly regulated consumer environments (such as telecommunications or banking) is highly desirable. Exceptional senior stakeholder management and influencing skills, with a proven ability to align competing business, security, customer experience, and delivery priorities. Why NCS? This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other. Ready to make extraordinary happen? We'd love to hear from you. We celebrate diversity and inclusion We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process. Important information Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks. Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal. Make extraordinary happen At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference. Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.