Senior Product Manager - Claims Experience

Job description

We’re looking for a Senior Product Manager who’s experienced in planning, designing, and scaling world-class products. If you love tackling complex problems, cherish the power of automation and self-service, enjoy exploring the latest GenAI models, and are passionate about designing amazing customer experiences at scale, this one’s for you. We believe three things matter for every role at Lemonade: *drive* to push through challenges, *efficiency* that keeps standards high while moving fast, and *adaptability* that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. ## In this role you’ll: In your day-to-day, you’ll be responsible to drive Lemonade’s automation efforts to the next level, to allow us to reach infinite scale. Our efforts are focused on automating all of the touch points we have with our customers— including handling their claims, replying to their questions to customer support, and reviewing risk factors. By doing so, we optimize our operational efficiency and drive delightful customer experience. - As part of your work you’ll get to use the latest GenAI tools and LLMs powered by our home grown internal tools. - You’ll collaborate closely with designers, engineers, data analysts, and stakeholders within our Customer Ops team. - With an in-depth knowledge of Lemonade’s customer-facing teams, products, and brand, you’ll create product strategies consistent with the company’s vision, and translate them into detailed requirements and prototypes. - You’ll prioritize tasks as needed, and come up with creative new ideas to expand our product functions, and improve scalability and automation efforts. ## What you’ll need: - At least 5 years experience working as a product manager in a successful startup / fast-growing company - a must - Hands on experience with building GenAI applications - a must - Capable of understanding complex processes, and identifying areas calling for improvement - Experience with automating manual processes - a big plus - Self-organized, process driven - Data-driven and analytical thinker - Fully fluent in English, with top-notch communication skills - Experience leading small, agile teams - Self-learning individual who reads constantly and loves to pass on their knowledge to others - Ready to work in an office environment most days of the week - Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture