Senior Product Manager – Customer, Access & Identity

Job description

We are looking for an experienced Senior Product Manager to take the lead on our Customer, Access and Identity roadmap, owning a portfolio of initiatives that bring together our customer data and modernise how customers access our products. This is a pivotal role in shaping how we identify, authenticate, and understand our customers across the business, and in turning a newly combined organisation into a single, coherent customer experience. You will own the product vision, strategy, and roadmap for access and identity, leading the implementation of Zephr as our central access management platform and driving the roll-out of single sign-on (SSO) and SAML across our estate. Working closely with Engineering Leads, Data teams, Commercial and Operations stakeholders, and third-party vendors, you will translate a complex, cross-system landscape into a clear, prioritised delivery plan, and hold the line on what "good" looks like technically and commercially. As a recently merged business, we want to make the most of our data: providing consistent, joined-up experiences for our customers, smoother processes and better insight for our teams, and greater value from our customer intelligence overall. This is a hands-on role for someone comfortable moving between strategy and detail, who is technically and data literate, and who can carve a clear line on improvements and see them through. Ideally you will have led projects of comparable scale and complexity before.