Senior Product Manager — Customer Dashboard

🌍 Remote worldwide, with substantial Europe time-zone overlap 📄 Full-time, long-term contractor · 40 hours/week 💰 monthly contractor fee + quarterly profit-sharing 👤 Reports to Founder 👥 Leads a cross-functional dashboard squad with 2 backend engineers, 4 frontend engineers, Product Design, QA, DevOps, Customer Support, and Product Marketing 🌏 About anyIP is a fast-growing proxy provider offering affordable, high-quality residential and mobile proxies across 190+ countries. Our customers use anyIP for web scraping, price intelligence, ad verification, SEO, automation, security testing, and other data-intensive applications. The anyIP customer dashboard is used by thousands of users to register, fund their accounts, create proxy credentials, configure geographic and network targeting, and monitor usage and spending. We are an AI-first company. We use AI across research, analysis, product development, engineering, QA, documentation, and operations to move faster without lowering the quality of our decisions. 🔥 The role We are looking for a Senior Product Manager to own the anyIP customer dashboard from customer discovery through delivery and measurable business results. Your first major mission will be improving customer activation. Today, some users fund their accounts but do not complete their first successful proxy request. Proxy credential configuration and onboarding are important sources of friction. You will investigate these problems through PostHog data, session recordings, customer interviews, support conversations, and direct product testing. You will then lead the team in designing, shipping, and measuring improvements. This is not a backlog administration or project coordination role. You will own what we build, why it matters, how it is prioritized, how it is scoped, and how we determine whether it worked. The Engineering Lead will continue to own technical architecture, engineering standards, technical implementation decisions, and developer people management. Product and Engineering will jointly own estimates, delivery commitments, and scope trade-offs. 🛠️ What you will own Product strategy and prioritization Own the customer dashboard strategy, roadmap, backlog, and product outcomes. Prioritize new features, UX improvements, bugs, technical debt, and experimentation using customer and business evidence. Turn broad company goals into clearly defined product opportunities. Challenge founder and stakeholder requests when they are not the best use of the team's time. Maintain clear product decisions, priorities, and roadmap communication. Customer discovery Run a continuous customer research programme. Conduct or participate in 4–6 customer interviews per month. Interview new, active, high-value, unsuccessful, and churned customers. Recruit participants using our customer, CRM, and support data. Combine customer interviews with support tickets, behavioral data, and commercial information. Separate individual anecdotes from patterns that justify product investment. Product analytics Use PostHog session recordings, funnels, events, cohorts, and product analytics to identify friction and measure improvements. Improve our PostHog implementation, event structure, dashboards, and funnel reliability. Define analytics requirements for new features and verify that tracking works. Establish reliable baselines for activation, conversion, retention, and onboarding-related support demand. Regularly review where users abandon or fail key dashboard journeys. UX and product design Identify usability problems and propose clear, simple product flows. Create user journeys, flow diagrams, and low-to-medium-fidelity wireframes. Work closely with our Product Designer on interaction and visual design. Critique designs and provide clear, evidence-based product feedback. Improve onboarding, empty states, validation, error messages, and troubleshooting guidance. Ensure dashboard improvements support mobile responsiveness and localization. Maintain a high UX standard without adding unnecessary complexity. Experimentation and optimization Design and run experiments that improve conversion, activation, and usability. Test onboarding, checkout, payment, credential, and configuration flows. Define hypotheses, success metrics, guardrails, audience rules, and stopping criteria before experiments launch. Use A/B tests when traffic and expected effect size support them. End-to-end delivery Translate customer problems into scoped product requirements and vertical delivery slices. Write clear Linear tickets, user stories, acceptance criteria, and analytics requirements. Lead planning, backlog refinement, prioritization, release planning, and product retrospectives. Work with Engineering to understand estimates, reduce scope, sequence work, and manage delivery risks. Perform product acceptance testing before release. Coordinate QA, DevOps, Support, Documentation, Design, and Product Marketing. Own feature rollout, adoption, customer communication, and post-launch measurement. Treat measurable customer impact — not deployment — as the definition of done. Product operating system Build a lightweight product-management process appropriate for a fast-moving startup. Establish how opportunities are discovered, prioritized, scoped, validated, delivered, launched, and evaluated. Create enough structure to improve ownership and predictability without introducing unnecessary meetings or documentation. Use AI tools to improve research synthesis, specifications, prototyping, analysis, testing, and product communication. 📊 What success looks like During your first 30 days, you will: Learn the customer dashboard, proxy product, users, and business model. Personally configure and test anyIP residential and mobile proxies. Validate the key activation and conversion funnels. Identify gaps or inconsistencies in PostHog instrumentation. Review session recordings and onboarding-related support conversations. Conduct an initial set of customer interviews. Create a prioritized map of the main activation and usability problems. During your first 90 days, you will: Establish a repeatable product discovery and delivery process. Define reliable baseline metrics and agreed product targets. Create an evidence-backed activation roadmap. Ship and measure initial onboarding or credential-configuration improvements. Improve the quality of product requirements, analytics, acceptance testing, and launch coordination. Establish a regular customer interview and PostHog review cadence. During your first 6–12 months, you will: Increase registration-to-funded-account conversion. Increase the percentage of registered users completing a successful proxy request. Reduce the median time from registration to first successful request. Reduce onboarding-related support contacts. Improve customer satisfaction with the dashboard. Increase adoption and measurable impact from shipped improvements. Our stretch ambition is to double registration-to-funded conversion and the percentage of registrations completing a successful proxy request, relative to a validated baseline. You will help us determine whether that target is achievable, what constraints must be removed, and which leading indicators should be used along the way. 🧠 What we are looking for A senior-level product-management track record, typically 6+ years. Experience independently owning a live B2B SaaS, developer, infrastructure, data, or other technical product. Evidence of improving product and business metrics, not only shipping features. Strong experience with product analytics, funnels, behavioral data, and experimentation. Experience conducting customer interviews and turning research into product decisions. Strong UX judgment and the ability to produce clear flows and wireframes. Experience leading frontend and backend engineers through end-to-end product delivery. Strong requirements, acceptance criteria, prioritization, and product QA skills. Enough technical fluency to understand APIs, proxy configuration, authentication, targeting, usage, and request failures. The ability to challenge founders and technical stakeholders constructively. Strong written and spoken English. Experience working effectively in a remote, cross-functional environment. Practical fluency with AI tools and a clear understanding of where human judgment remains essential. You do not need to be a software developer or a senior visual designer. You must be comfortable testing technical products directly, learning proxy concepts, and working closely with engineers on complex customer journeys. ✅ Big pluses PostHog Developer tools or API products Residential or mobile proxies Web scraping, data collection, VPN, cybersecurity, or infrastructure products Usage-based or pay-as-you-go billing Self-serve SaaS onboarding and activation Checkout and payment-flow optimization Localization and responsive web applications Linear Remote startup experience 🚫 This role is probably not right for you if You primarily operate as a backlog administrator or project coordinator. You begin with feature ideas before validating the customer problem. You treat a small number of session recordings as conclusive evidence. You are uncomfortable challenging a founder or changing an existing roadmap. You expect Engineering estimates to be created or committed without engineers. You consider a feature complete when it is deployed. You avoid direct customer conversations or hands-on product testing. You rely on process and meetings instead of clear ownership and decisions. 🚀 Why join Own a customer-facing product with direct revenue and retention impact. Work with thousands of users and meaningful behavioral data. Solve real onboarding and usability problems in a technical product. Lead a complete cross-functional product squad. Work directly with the Founder and influence company priorities. Build the product-management function and operating model from the ground up. Join an AI-first team that values speed, autonomy, and strong judgment. See the impact of your work through conversion, activation, usage, and customer satisfaction. 🎁 Contractor package 20 days paid annual leave 5 paid sick days US$800/year office and equipment allowance Quarterly profit-sharing Full remote work High autonomy and direct access to company decision-makers ⏱️ Hiring process Application review 30-minute Founder introduction Live product case using anonymized anyIP product evidence Cross-functional interview with Engineering, Design, and Support Final Founder discussion Offer We use a live case rather than a large unpaid take-home assignment. We move quickly and will explain the purpose and format of every interview. 📩 How to apply Send your CV or LinkedIn profile together with brief answers to these questions: Describe one product or customer journey that you owned end to end. What metric changed, and what did you personally contribute? Which technical B2B, infrastructure, API, or developer product have you worked on most closely? Confirm your location, time zone, availability, and expected monthly contractor fee. Ready to own the product experience that turns new anyIP users into successful, long-term customers? Apply and help us build the proxy dashboard developers love to use.