Senior Product Manager, Customer Insights

Job description

ABOUT THE TEAM Mural’s Admin & Security portfolio owns the experiences that let organizations adopt, govern, and measure the value of Mural at enterprise scale. The portfolio spans three domains: Admin & Identity Management, Enterprise Security, & Customer Insights. This role leads Customer Insights and supercharges it into a surface that turns Mural’s product data into the narratives that drive renewals, fund expansion, and prove the ROI of collaboration to Admins and buyers. YOUR MISSION Own the Customer Insights product area end-to-end. Build the user facing experiences and the data foundation to turn raw data into shared, clear, and actionable narratives. Define Mural’s POV on what AI-native insights look like as the category shifts from static dashboards to proactive, conversational, agentic interfaces. You’ll work across three layers in parallel: - The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow. - The customer-facing surface: This is how the data is presented in-product, whether it’s on an insights page, a dashboard, scheduled and ad hoc reporting, audit logs, or APIs that can be consumed by Admins, end users, execs, and Mural teams. - The AI-native expansion: How Mural incorporates natural language queries, agentic workflows, and proactive analytics to evolve and extend the insights surface. WHAT YOU'LL DO - Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience - Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives - Evolve customer-accessible audit logs to be enterprise ready - Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface - Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion - Engage directly with enterprise Admins, IT, and Security stakeholders to validate priorities and stress-test the roadmap - Co-own the seams with Admin & IAM and Enterprise Security PMs so the insights surface composes cleanly with permissions, access controls, and compliance posture - Translate ambiguous business questions into clear product surfaces WHAT YOU'LL BRING - 4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or admin audience - Strong data fluency from shaping data models, instrumentation strategy, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs - AI product sense from using AI tools regularly, and can hold a real point of view on what AI-native data products look like - A track record of turning ambiguous business questions into clear product surfaces - Experience partnering with Sales and Customer Success on renewal and expansion narratives - Excellent communication across data, design, engineering, and revenue-facing stakeholders BONUS - Experience with enterprise admin or governance products (IAM, security, compliance, audit) - Background in BI, analytics platforms, or data products - Experience designing customer-facing APIs for analytics and reporting WHY YOU'LL LOVE MURAL Customer Insights sits at the intersection of three valuable surfaces - and the surface you’ll own directly drives the conversations that grow Mural’s largest accounts. Not only that, but you will also set the strategic ambition for the analytics surface itself - defining where insights extends across Mural as a product over time. EQUAL OPPORTUNITY We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.