Senior Product Manager - Data and AI Platform

Job description

Ready to be a Titan? ServiceTitan is looking for a strategic, high-agency Staff Product Manager to spearhead our international presence in Australia. In this role, you will act as a key owner of the Australian product roadmap, working in a "startup within a scale-up" environment to adapt ServiceTitan’s leading platform for the Australian market. You won't just be adapting features; you’ll be defining how ServiceTitan wins in a new hemisphere. You will navigate a fast-paced, ambiguous environment to localize our platform—tackling everything from accounting integrations to regional telecom nuances—while serving as the internal advocate for Australian tradies. If you are a customer-obsessed leader who thrives on autonomy and wants to build the foundation for our next major market, we want to hear from you. What you’ll do: Define the Vision: Own the multi-year product roadmap for Australia, balancing immediate localization needs (e.g., GST compliance, date-time modifications) with long-term market differentiators that unblock Sales and drive long-term retention. Drive Discovery: Lead deep-dive customer research with Australian contractors to uncover unarticulated needs, ensuring we build "pro-grade" solutions rather than just checking boxes. Translate these insights into actionable requirements to build against. Influence and Execute: Act as a global advocate, collaborating with US-based core product teams to ensure our global architecture is built for seamless internationalization. Define and deliver Australia-specific functionality with engineering & design partners. GTM Partnership: Work hand-in-hand with our Australian Go-To-Market team (Sales, Implementation, and Success) to ensure they’re equipped to serve our customers effectively and iterate on feedback. Measure Impact: Establish and track region-specific metrics—product adoption, localized feature parity, and churn—that roll up into ServiceTitan’s global targets. What you’ll bring: Experience: 7+ years of Product Management experience in B2B SaaS Market Entry Expertise: Proven track record of launching products in new geographic markets or managing complex localization/internationalization projects. Technical Sophistication: Deep comfort with complex integrations—including accounting ecosystems (Xero, MYOB, QuickBooks) and API-heavy telecom workflows. Entrepreneurial Grit: A "scrappy" founder’s mindset. You are comfortable operating with high autonomy, limited resources, and the stakes of a new market entry. You can influence partner teams who don’t have the visibility into the local market that you bring. Strategic Communication: The ability to distill complex regional requirements into a compelling "why" for executive leadership and cross-functional partners. Analytical Rigor: A data-first approach to prioritization, using both quantitative metrics and qualitative "boots on the ground" insights to make tough trade-off decisions. Strategic Time-Zone Alignment: Ability to work an adjusted schedule (e.g., 7:00 AM – 3:00 PM AEST) to ensure high-bandwidth collaboration and synchronous overlap with our US-based engineering and product teams. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $147,600 USD - $221,400 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $137,900 USD - $206,900 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.