Senior Product Manager - Direct Hotels

Job description

**Why loveholidays?** We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our **trailblaze together** culture is what drives our success, powered by our people and the way they work. Using progressive technology, we **drive cutting-edge innovation** and improve how our customers discover, book and experience their holidays. You’ll have the opportunity to **accelerate your growth** through meaningful challenges, new experiences and the freedom to shape your own path. **You’ll create impact for our future** by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our **enhanced international community** of talented, collaborative and passionate teams. **The difference you’ll make** You’ll own the products that help loveholidays grow direct relationships with hotels. By making it easier for partners to join us, manage their supply and improve their performance, you’ll help hotels achieve their commercial goals while giving our customers greater choice and value. Our ambition is to build an industry-leading operating system for our suppliers: bringing together onboarding, day-to-day management and the insights partners need to make better commercial decisions. You’ll help turn that ambition into a clear product direction. Your initial focus will be simplifying hotel onboarding and improving how effectively we turn direct hotel supply into bookings. You’ll be part of the Direct Hotels team, reporting to the Head of Product for Supply Platform. Working closely with Engineering, Design, Commercial, Operations and Analytics to build capabilities for hotel partners that support our broader supply strategy. The team sits within Platform, which provides shared technology and tools to help teams across loveholidays deliver the outcomes that drive value for our suppliers and experiences that delight our customers. **Your day-to-day:** - **Own the product direction and roadmap.** Translate the Direct Hotels ambition into prioritised opportunities, clear outcomes and achievable delivery increments. Make informed trade-offs between supplier needs, commercial value and technical investment. - **Understand the people using our products.** Work directly with hotel partners, contracting teams and loading operations to uncover problems, test ideas and understand what will drive adoption. - **Improve the journey from onboarding to bookable supply.** Simplify how information is collected, checked and maintained, using automation and self-service where they make the experience easier to navigate and more reliable. - **Build towards supplier self-service.** Develop capabilities that progressively give hotels more control over their relationship with us, working towards connected management tools and useful commercial insights. - **Take products from discovery through to measurable impact.** Work closely with Engineering and Design to prototype, test, deliver and iterate. Explore practical applications of AI, define success measures and use evidence from adoption, supplier feedback and commercial performance to guide what comes next. **Your skillset:** - **Product ownership and strategic delivery:** A track record of taking complex problems from discovery through to delivery and demonstrating meaningful user and business outcomes. The ability to connect a long-term vision to the next useful improvement, navigate uncertainty and drive delivery. - **Supplier and user understanding:** The ability to understand different users’ goals and turn complicated workflows into useful, intuitive products. Experience with B2B, supplier, partner or marketplace products would be particularly valuable. - **Commercial and analytical judgement:** Confidence connecting product decisions to growth, margin and operating costs, while considering value for both hotel partners and holidaymakers. Experience defining success measures, investigating performance and using data alongside qualitative research to make decisions. - **Communication and technical fluency:** Clear communication and the ability to align commercial, operational and technical colleagues around priorities, decisions and outcomes. Comfortable discussing APIs, integrations, data and platform constraints with Engineering. - **Experimentation and AI curiosity:** A practical approach to testing ideas and applying new capabilities, including examples of how you have used or evaluated AI to improve products or ways of working. Experience in hotel distribution or travel technology would be welcome, but is not essential. We’re also interested in people who have solved comparable supplier, marketplace or operational challenges in other industries. **The interview journey:** - Talent intro, 30 minutes - First stage with the hiring manager, 45 minutes - Final stage with key stakeholders, including a platform case to present, 1 hour - Behavioural and culture conversation with the VP of Product, 45 minutes **Perks of joining us:** - Company pension contributions at 5% - Individualised training budget for you to learn on the job and level yourself up - Discounted holidays for you, your family and friends - 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum - Ability to buy and sell annual leave - Access to our electric vehicle salary sacrifice scheme - Cycle to work scheme, season ticket loan and eye care vouchers **Our commitment to inclusion** At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions. As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.