Senior Product Manager, Epic Optimization

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Product Manager, Epic Optimization based in the United States.** The Senior Product Manager, Epic Optimization will shape the strategy and evolution of Epic solutions to improve healthcare operations and deliver consistent, scalable results. This role combines deep Epic expertise with product management principles to identify business challenges and translate them into practical, high-impact solutions. Working closely with Operations, Technology, Data, Innovation, and client-facing teams, you will influence platform enhancements, upgrades, and feature adoption. You will help establish standardized operating models, develop actionable playbooks, and guide integration strategies across systems. As a trusted partner to senior stakeholders, you will turn complex operational needs into clear recommendations that balance functionality, scalability, and business value. This remote opportunity is ideal for an experienced Epic professional who enjoys solving problems, driving innovation, and improving experiences for healthcare organizations and the people they serve. ### Accountabilities - Epic Product Strategy: Serve as a subject matter expert on Epic functionality, current capabilities, and future roadmap opportunities. Define strategies for upgrades, enhancements, and feature adoption based on operational priorities and business value. - Operational Collaboration: Work closely with Operations teams to understand workflows, identify challenges, recognize successful practices, and translate business needs into scalable Epic standards and adoption strategies. - Problem Discovery and Solution Design: Lead discovery efforts to identify root causes before recommending solutions. Develop clear, actionable recommendations supported by sound reasoning, practical considerations, and an understanding of trade-offs. - Requirements and Scoping: Coordinate requirements gathering and project scoping across Operations, Epic Services, Product, Innovation, and Data teams to align initiatives with business objectives and technical capabilities. - Standards and Playbooks: Inform and improve Standard Operating Models (SOMs) using Epic functionality and industry best practices. Own the development, maintenance, and continuous improvement of Epic playbooks. - Integration Strategy: Identify integration requirements and opportunities, translating operational needs into scalable, Epic-aligned approaches that may incorporate third-party systems. - Education and Stakeholder Alignment: Educate and collaborate with Epic Services teams on platform functionality, standards, and best practices. Partner with Partnership Success to ensure consistent communication and messaging for clients. - Cross-Functional Leadership: Participate in Epic RevCyclers and lead working groups as needed, encouraging collaboration, innovation, and continuous improvement across teams. ## Requirements - Education: Bachelor's degree required. - Professional Experience: At least 7 years of experience working with Epic in healthcare operations or an IT environment. - Epic Certification: One or more Epic certifications in Patient Access, Hospital Billing, Professional Billing, or Health Information Management (HIM). - Functional Expertise: Deep knowledge of Epic functionality, capabilities, and practical application within healthcare environments. - Communication Skills: Strong communication and presentation skills, with the ability to develop clear, well-reasoned recommendations for executive-level stakeholders. - Problem-Solving: A creative, inquisitive, and solution-oriented mindset, with the ability to investigate complex challenges and identify effective, scalable solutions. - Innovation and Adaptability: Openness to emerging technologies, including AI, and a willingness to explore new processes that reduce friction and improve patient, client, and operational experiences. - Preferred Experience: Background in product management, solution design, or operational strategy is an advantage. - Work Location and Travel: Must reside and be authorized to work in the United States. The position is remote, with the ability and willingness to travel to client sites, temporary locations, or corporate offices as business needs require, up to 10%. ## Benefits - Compensation: Annual salary range of $101,600–$152,400, depending on experience and geographic location. The final offer may vary based on skills, qualifications, education, relevant experience, location, and internal equity. - Healthcare and Well-Being: Comprehensive benefits designed to support physical, emotional, and financial health, including healthcare coverage and well-being programs. - Time Off: Paid time off as part of the broader benefits package. - Retirement Benefits: Retirement programs to support long-term financial well-being. - Professional Development: Opportunities to earn a professional certification relevant to your field, along with tuition reimbursement. - Incentive Programs: Quarterly and annual recognition and incentive programs for employees who demonstrate strong performance and continued improvement. - Remote Work and Flexibility: Remote work arrangement with an emphasis on work-life flexibility, subject to business needs and occasional travel. - Collaborative Culture: An environment focused on teamwork, professional growth, innovation, recognition, and meaningful contributions to healthcare services.