Senior Product Manager - Installer

Job description

OUR MISSION SPAN IS ENABLING ELECTRIFICATION FOR ALL ⚡ WE ARE A MISSION-DRIVEN COMPANY DESIGNING, BUILDING, AND DEPLOYING PRODUCTS THAT ELECTRIFY THE BUILT ENVIRONMENT, REDUCE CARBON EMISSIONS, AND SLOW THE EFFECTS OF CLIMATE CHANGE. - Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere. - Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives. AT SPAN, WE BELIEVE IN: - Enabling homes and vehicles powered by clean energy - Making electrification upgrades possible - Building more resilient homes with reliable backup - Designing a flexible and distributed electrical grid THE ROLE SPAN is seeking a Senior Product Manager for SPAN's Installer App — the mobile and field tools that our certified electrician and technician partners use to commission, configure, troubleshoot, and hand off every SPAN system in the field. In this role you will work at the intersection of installer workflow, hardware commissioning, BLE/Wi-Fi connectivity, device and cloud-side data structures, and APIs. You will dive deep into the realities of a job site to define a vision and execute on a prioritized product roadmap that gets crews in and out faster, with higher first-time-right rates and fewer truck rolls. Reporting to SPAN's Head of Product, you'll ensure harmony across our product ecosystem by collaborating closely with the heads of Hardware products, Platform products, Homeowner and utility experience, Design, Engineering, Field Operations, Installer Training, and Sales. You will champion installer-centric design and field-tested product strategies, demonstrating how to prototype with real crews and iterate quickly while holding a high bar for reliability — because every minute saved on a job site is a minute returned to the installer's day and a step toward scaling electrification. Transforming how installers experience SPAN will be at the heart of your role. You'll turn complex, multi-device commissioning into clear, guided workflows — circuit mapping, load configuration, backup setup, EV charger pairing, solar/battery integration, firmware updates, and final inspection prep — that work reliably on noisy job sites with weak connectivity. You will partner closely with the firmware, cloud, and mobile engineering teams to execute on product requirements while ensuring a tight partnership with the field. By overseeing the ongoing development of our Installer App and shaping how thousands of electricians install SPAN every day, you will play a pivotal role in turning electrification from a one-off project into a repeatable, scalable trade workflow. About You Responsibilities - Immerse yourself and the team in the day-to-day reality of SPAN installers — ride-alongs, job-site shadowing, certification classes, and support call reviews — channeling their need for speed, clarity, and confidence into our installer digital product strategy. - Take ownership of the strategy, roadmap, and execution of the Installer App, in continuous alignment with counterpart product teams, field operations, and overall business goals. - Dive deep into the SPAN hardware and integrations ecosystem (panels, batteries, EV chargers, sensors) and commissioning capabilities to build scalable workflows that handle edge cases — partial backup, retrofit installs, mixed-vendor DERs, intermittent connectivity — seamlessly. - Rapidly develop, iterate, and deliver features that reduce time-on-site, lower escalation rates, and increase first-time-right commissioning, maintaining a balance between production delivery, upcoming workflow design, and new feature discovery with installer partners. - Champion a metrics-driven approach to prioritization, using field telemetry, commissioning success rates, time-per-step, support deflection, and installer NPS to guide decision making. - Maintain proficiency in 80% of our tech stack — native mobile, BLE/Wi-Fi provisioning, APIs, cloud back-end, data models, device firmware, commissioning protocols — and show eagerness to learn the remaining 20%. - Foster an environment that supports complex, non-linear thinking to create unprecedented field tools, being unafraid to experiment with patterns from outside the energy trades — logistics, field service, aviation maintenance, surgical workflows — to raise the bar for installer experience. We are looking for a product manager who - Thinks critically. Can navigate through ambiguity, defend their point of view, and adopt a holistic yet pragmatic approach to problem-solving. - Inquires expertly. Asks high-quality questions to uncover underlying needs not just stated wants, and thinks about future scenarios to inform present decisions. - Communicates effectively. Can articulate product ideas and value propositions in a way that resonates with a diverse range of stakeholders. - Works collaboratively. Acts as a bridge between product, engineering, and business teams, viewing project management as a critical component of product success. - Understands technically. Is not hesitant to become intimately familiar with our product and back-end platform, advocating for architectural approaches that serve our users best. - Serves gladly. Enjoys being the go-to person, resolving issues, answering queries, and serving others willingly. Required Qualifications - 5+ years of hardware, software, and app product experience with customer facing energy products - 3+ years working in the residential energy domain (home solar, storage systems, EV charging) - Successful track record of shipping 0-to-1 digital products/features with high CSAT - Strong working knowledge of discovery techniques, customer research, design sprints, and rapid prototyping - Strong working knowledge of firmware, cloud based infrastructure, and API’s - Experience owning/driving business model development for 0 to 1 products including opportunity sizing, competitor analysis, feature prioritization, and GTM - Hands-on experience with product analytics tools, feature flagging services and in-app messaging systems Bonus Qualifications - Experience product managing a mobile app - Experience product managing a complex, multi-year and multi-product roadmap - Experience with mobile connected home/IoT products (connected devices, smart appliances, assistants) - Experience at product-led companies - Experience at early-growth stage companies LIFE AT SPAN Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges. SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN. The Perks: ⚡ Competitive compensation + equity grants at a well-funded, venture-backed company ⚡ Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage. Parental leave up to twenty four (24) weeks depending on eligibility ⚡ Comfortable, sunny office space located near BART and Caltrain public transit ⚡ Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns ⚡ Flexible hours, one holiday per month, and flexible time off Interested in joining our team? Apply today and we’ll be in touch with the next steps!