Senior Product Manager, Licensing

Job description

Binti builds software for state and county government agencies, focusing on reinventing social services. We started in child welfare, with the mission of helping every child have a safe, loving, and stable family. To date, we’ve helped approve more than 100,000 families to foster or adopt, and we support over 49% of the nation’s child welfare system. We have expanded our product offerings in child welfare, moving more to the root of the problem, helping families stay together and avoid separation, and are now expanding horizontally across other areas in social services. Binti is a for-profit, mission-driven software company based in San Francisco, CA. Investors include Founders Fund, First Round Capital, Kapor Capital, and others. We’re a team of ~90 people and growing quickly. We care about creating a workplace where everyone feels welcome and can bring their full self to work. We have a huge, ambitious vision to rewire government to be more effective in expanding opportunities for people around the world, and we are looking for mission-driven, high-empathy, high-performance, and low-ego team members to join us on our exciting journey towards that vision. SCOPE There is a critical shortage of foster and adoptive families in the U.S. The path to becoming licensed — paperwork, home studies, training, references, background checks — has long been slow, opaque, and built around the agency rather than the family. Many prospective caregivers drop out before approval, and overstretched social workers spend their time chasing forms instead of supporting families. Binti's Caregiver Licensing module is our flagship product. It powers a fully digital, mobile-friendly application experience with e-signatures, document uploads, automated reminders, and configurable forms tailored to each agency. Agencies on Licensing approve 30% more families in their first year, with a 16% reduction in time to approve. Over 100,000 families have been licensed through it. ABOUT THE ROLE Binti PMs drive the strategy and execution of Binti's roadmap. You'll partner closely with Engineering, Sales, and customer-facing teams, alongside an experienced and ambitious group of fellow PMs. We're looking for a Senior Product Manager to own Licensing's next chapter — smarter, more configurable, and more tightly integrated with the rest of Binti. This is a chance to scale and improve a product that already powers nearly half the country's child welfare system. This role reports to our Head of Product. WHAT YOU WILL DO - Own product strategy and roadmap for the Licensing product. - Translate the needs of social workers, agency leadership, families, and kinship caregivers into a clear multi-year vision and a sharp quarterly roadmap. - Drive the metrics that matter: families licensed, time to approval, applicant drop-off, social worker time saved, and equity of approval rates. - Identify where AI can transform licensing workflows — automated document review, intelligent form pre-fill, draft home study narratives, smart caseload prioritization — and partner with engineering to ship responsibly. - Prototype rapidly using AI tools (Lovable, Claude, Cursor, v0) to test ideas with users in days, not weeks. We expect PMs to use AI aggressively in their own workflow. - Spend real time shadowing social workers, supervisors, and families going through the process — deep user understanding is non-negotiable here. - Push configurability and scale. Licensing has to flex to every state and county we serve while staying coherent and minimizing technical and operational overhead. WHAT WE LOVE ABOUT YOU - 5+ years of product management experience, preferably at a high-growth B2B or enterprise SaaS company. Experience with regulated, government-facing, or complex workflow software is a plus. - A track record of scaling products meaningfully — taking something from "good and growing" to category-defining. - AI-native in how you work and what you build. You already use Claude, Cursor, Lovable, or v0 daily, and have informed opinions on where LLMs and agentic patterns belong (and don't) in high-stakes workflows. - Deep experience with user research and turning those insights into actionable updates. - Comfort wearing many hats — flexing into UX, design, prompt engineering, and project management as needed. - Sharp judgment on tradeoffs: north star vs. MVP, quantitative vs. qualitative, customer-specific vs. platform, configurability vs. simplicity. - Excellent written and verbal communication with a range of audiences, from executives and agency leadership to social workers and caregiver families. - Passion for building and working with diverse teams, as well as Binti’s mission and values. LOCATION Binti is headquartered in Downtown San Francisco. This role is hybrid — in-person from our SF office Mondays and Thursdays (with free lunch!), remote the rest of the week. Final selected candidates may be required to undergo a background and reference check, including verification of employment and education, criminal history review, and, where applicable, fingerprinting. BENEFITS & PERKS - An above-market compensation package (salary + equity) - Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents - Flexible vacation time to promote a healthy work-life blend - 13 paid holidays; 11 federally observed holidays (including Juneteenth), plus Election Day and the day after Thanksgiving - 16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant - Sick/mental health time separate from vacation days (accrue up to a cap of 80 hours) - 4 weeks of sabbatical after 4 years of service at the company - 401k, Commuter benefits, FSA, and DCFSA - $5,000 annual bonus for employees who volunteer as a CASA https://nationalcasagal.org/ (court-appointed special advocates) - $2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns - $300 reimbursement for initial office setup - $50 a month effective work reimbursement to cover internet, electricity, office setup costs, or lunch/snacks with coworkers - Paid jury duty At Binti, we celebrate having a diverse team and believe our differences make us stronger. Binti is proud to be an equal-opportunity workplace and is an equal-opportunity employer. We welcome all qualified applicants to apply without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, or protected Veteran status.