Senior Product Manager, Member Experience

About Atria: The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members’ annual fee.Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence. After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute in late spring 2026.About this role:Atria Health is seeking a highly experienced Senior Product Manager to help shape the future of our Member Experience. In this role, you will lead high-impact initiatives across the digital and operational touchpoints that define how members engage with Atria—from onboarding and care navigation to ongoing engagement through our mobile app and member portal.You will partner closely with product, engineering, design, clinical, and operations teams to create intuitive, personalized experiences that reflect Atria’s premium care model. This role is ideal for a product leader who thrives in ambiguity, has exceptional product judgment, and is excited to reimagine what a modern healthcare experience can feel like.Key Responsibilities:Product Strategy & OwnershipDefine and drive the multi-quarter product strategy for Atria's member-facing experience in close collaboration with the Member Experience Group Product Manager and the rest of the Technology team (Care Delivery, Clinical Experience, and Platform), ensuring alignment with clinical excellence, operational efficiency, and Atria's long-term business goals. Explore and define innovative approaches to premium digital healthcare experiences, drawing inspiration from best-in-class consumer products, concierge services, and emerging AI capabilities.Identify opportunities to streamline, elevate, and personalize the end-to-end member journey.Member-Facing Product ExecutionLead development and delivery of high-impact initiatives across the full member experience surface area: mobile (iOS/Android), web, onboarding/registration flows, membership renewals, and cross-functional touchpoints.Write detailed product requirements, build out functional AI prototypes, define success metrics, and drive high-quality delivery in close collaboration with engineering and design.Continuously optimize post-launch to drive engagement, satisfaction, and measurable health and business outcomes.AI Product DevelopmentIdentify and prioritize opportunities to embed AI into the member experience—including personalized health insights, intelligent communications, and workflow automation.Define where AI meaningfully enhances the member experience and operational workflows, including the appropriate human oversight, evaluation criteria, and safeguards required in a healthcare environment.Partner with engineering and data teams to build AI-assisted features responsibly, with appropriate safeguards for a regulated healthcare environment.Articulate clear trade-offs between AI-driven and rules-based approaches, grounded in user impact, risk, and technical feasibility.Cross-Functional Leadership & InfluenceServe as the connective tissue across content, design, engineering, product, and membership teams—building alignment around the member experience, and collaborating with clinical and operational partners where the member journey intersects with care delivery.Drive clarity in ambiguous environments, proactively identifying opportunities and bringing structure to complex cross-functional problems.Influence stakeholders without direct authority, building alignment around shared goals and measurable outcomes.Communicate product direction clearly and compellingly to a mixed audience of clinicians, engineers, operators, and executives.Operational Workflow IntegrationPartner with care coordination, clinical operations, and partner teams to understand how internal workflows shape the member experience—and identify opportunities to improve them.Translate complex, real-world workflows into scalable product solutions that balance usability, compliance, and technical feasibility.Ensure member-facing products and internal tools are tightly aligned so that the experience is seamless and consistent across every interaction.Data, Insights & OptimizationUse data and analytics to identify friction points, engagement gaps, and opportunities across the member journey.Leverage qualitative research and quantitative signals to inform prioritization and iterate quickly and responsibly.Define, monitor, and act on KPIs tied to member engagement, retention, satisfaction, and health outcomes.Salary range: $170,000 - $220,000Requirements5–7 years of product management experience building consumer-facing digital products; experience in health tech, wellness, or high-growth consumer companies strongly preferred.Proven track record of shipping consumer-grade digital experiences, with a strong intuition for what makes experiences useful, trustworthy, and engaging.Strong product judgment with experience navigating ambiguity and leading complex cross-functional initiatives.Excellent understanding of end-to-end user experience design across mobile and web products.Hands-on experience using AI tools to prototype, accelerate workflows, and identify high-value product opportunities.Strong analytical skills with experience using qualitative and quantitative insights to drive prioritization and decision-making.Experience working in regulated environments with sensitivity to privacy, compliance, and data security considerations.An entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment—comfortable with ambiguity and energized by it.Exceptional communication and stakeholder management skills, with the ability to influence across technical, operational, and executive audiences.Curious, resourceful, and motivated by improving people’s health and experience through technology.BenefitsAt Atria, we are proud to offer every member of the Atria team:Excellent health and wellness benefits, fully covered by Atria, effective date of hireOneMedical membership for employees & dependents, giving access to 24/7 virtual careFertility & family planningCompany-covered preventive health screenings through partner hospitals (calcium score)Fitness Perks, including Wellhub +401k contributions and 4% match starting after 6 monthsFlexible Time Off Continuing medical education (CME) and CEU support for professional licensure

About Atria:

The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members’ annual fee.

Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence.
After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute in late spring 2026.

About this role:

Atria Health is seeking a highly experienced Senior Product Manager to help shape the future of our Member Experience. In this role, you will lead high-impact initiatives across the digital and operational touchpoints that define how members engage with Atria—from onboarding and care navigation to ongoing engagement through our mobile app and member portal.

You will partner closely with product, engineering, design, clinical, and operations teams to create intuitive, personalized experiences that reflect Atria’s premium care model. This role is ideal for a product leader who thrives in ambiguity, has exceptional product judgment, and is excited to reimagine what a modern healthcare experience can feel like.

Key Responsibilities:

Product Strategy & Ownership

• Define and drive the multi-quarter product strategy for Atria's member-facing experience in close collaboration with the Member Experience Group Product Manager and the rest of the Technology team (Care Delivery, Clinical Experience, and Platform), ensuring alignment with clinical excellence, operational efficiency, and Atria's long-term business goals.
• Explore and define innovative approaches to premium digital healthcare experiences, drawing inspiration from best-in-class consumer products, concierge services, and emerging AI capabilities.
• Identify opportunities to streamline, elevate, and personalize the end-to-end member journey.

Member-Facing Product Execution

• Lead development and delivery of high-impact initiatives across the full member experience surface area: mobile (iOS/Android), web, onboarding/registration flows, membership renewals, and cross-functional touchpoints.
• Write detailed product requirements, build out functional AI prototypes, define success metrics, and drive high-quality delivery in close collaboration with engineering and design.
• Continuously optimize post-launch to drive engagement, satisfaction, and measurable health and business outcomes.

AI Product Development

• Identify and prioritize opportunities to embed AI into the member experience—including personalized health insights, intelligent communications, and workflow automation.
• Define where AI meaningfully enhances the member experience and operational workflows, including the appropriate human oversight, evaluation criteria, and safeguards required in a healthcare environment.
• Partner with engineering and data teams to build AI-assisted features responsibly, with appropriate safeguards for a regulated healthcare environment.
• Articulate clear trade-offs between AI-driven and rules-based approaches, grounded in user impact, risk, and technical feasibility.

Cross-Functional Leadership & Influence

• Serve as the connective tissue across content, design, engineering, product, and membership teams—building alignment around the member experience, and collaborating with clinical and operational partners where the member journey intersects with care delivery.
• Drive clarity in ambiguous environments, proactively identifying opportunities and bringing structure to complex cross-functional problems.
• Influence stakeholders without direct authority, building alignment around shared goals and measurable outcomes.
• Communicate product direction clearly and compellingly to a mixed audience of clinicians, engineers, operators, and executives.

Operational Workflow Integration

• Partner with care coordination, clinical operations, and partner teams to understand how internal workflows shape the member experience—and identify opportunities to improve them.
• Translate complex, real-world workflows into scalable product solutions that balance usability, compliance, and technical feasibility.
• Ensure member-facing products and internal tools are tightly aligned so that the experience is seamless and consistent across every interaction.

Data, Insights & Optimization

• Use data and analytics to identify friction points, engagement gaps, and opportunities across the member journey.
• Leverage qualitative research and quantitative signals to inform prioritization and iterate quickly and responsibly.
• Define, monitor, and act on KPIs tied to member engagement, retention, satisfaction, and health outcomes.

Salary range: $170,000 - $220,000

Requirements

• 5–7 years of product management experience building consumer-facing digital products; experience in health tech, wellness, or high-growth consumer companies strongly preferred.
• Proven track record of shipping consumer-grade digital experiences, with a strong intuition for what makes experiences useful, trustworthy, and engaging.
• Strong product judgment with experience navigating ambiguity and leading complex cross-functional initiatives.
• Excellent understanding of end-to-end user experience design across mobile and web products.
• Hands-on experience using AI tools to prototype, accelerate workflows, and identify high-value product opportunities.
• Strong analytical skills with experience using qualitative and quantitative insights to drive prioritization and decision-making.
• Experience working in regulated environments with sensitivity to privacy, compliance, and data security considerations.
• An entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment—comfortable with ambiguity and energized by it.
• Exceptional communication and stakeholder management skills, with the ability to influence across technical, operational, and executive audiences.
• Curious, resourceful, and motivated by improving people’s health and experience through technology.

Benefits

At Atria, we are proud to offer every member of the Atria team:

• Excellent health and wellness benefits, fully covered by Atria, effective date of hire
• OneMedical membership for employees & dependents, giving access to 24/7 virtual care
• Fertility & family planning
• Company-covered preventive health screenings through partner hospitals (calcium score)
• Fitness Perks, including Wellhub +
• 401k contributions and 4% match starting after 6 months
• Flexible Time Off
• Continuing medical education (CME) and CEU support for professional licensure

The Atria Health and Research Institute is pioneering a precision-based approach to preventive medicine and longevity. We work at the forefront of leading-edge science and technology, and we believe a collaborative approach to modern preventive medicine can extend healthy life for all.Our Atria Health Institute is a membership-based health care practice delivering personalized, preventive medicine grounded in up-to-the-minute science. The Atria Health Institute is a membership-based preventive health care practice. Our collaborative, team-based practice pairs every member with an internist and a multidisciplinary team of specialists spanning 15+ areas of expertise to deliver medicine grounded in up-to-the-minute science. Our members live all over the country and the world, and we deliver in-person care in New York and South Florida, with Los Angeles and the Bay Area coming in 2026.The Atria Research and Global Health Institute is our think tank and research center to advance the cause of preventive medicine for all. Through our global network of 100+ distinguished fellows and researchers, we identify and advance preventive solutions that prevent disease and save lives—democratizing our medical expertise for the greater good.We are on a mission to accelerate a global shift from reactive sick care to proactive, preventive health care. Our goal is to prevent disease and extend healthy life for all by turning leading-edge science into medicine. With our longitudinal research, we aim to prove that personalized prevention reduces chronic disease and extends healthy life, and with our clinical practice, we constantly ask one question: What is biologically possible? The Atria team invites you to embrace our Core Beliefs: Lead with compassion Build better together One size fits one Improvement is the only constant The little things are the big things Our work isn’t done until we’ve changed the world

The Atria Health and Research Institute is pioneering a precision-based approach to preventive medicine and longevity. We work at the forefront of leading-edge science and technology, and we believe a collaborative approach to modern preventive medicine can extend healthy life for all.

Our Atria Health Institute is a membership-based health care practice delivering personalized, preventive medicine grounded in up-to-the-minute science. The Atria Health Institute is a membership-based preventive health care practice. Our collaborative, team-based practice pairs every member with an internist and a multidisciplinary team of specialists spanning 15+ areas of expertise to deliver medicine grounded in up-to-the-minute science. Our members live all over the country and the world, and we deliver in-person care in New York and South Florida, with Los Angeles and the Bay Area coming in 2026.

The Atria Research and Global Health Institute is our think tank and research center to advance the cause of preventive medicine for all. Through our global network of 100+ distinguished fellows and researchers, we identify and advance preventive solutions that prevent disease and save lives—democratizing our medical expertise for the greater good.

We are on a mission to accelerate a global shift from reactive sick care to proactive, preventive health care. Our goal is to prevent disease and extend healthy life for all by turning leading-edge science into medicine. With our longitudinal research, we aim to prove that personalized prevention reduces chronic disease and extends healthy life, and with our clinical practice, we constantly ask one question: What is biologically possible?

The Atria team invites you to embrace our Core Beliefs:

• Lead with compassion
• Build better together
• One size fits one
• Improvement is the only constant
• The little things are the big things
• Our work isn’t done until we’ve changed the world