Senior Product Manager, Merchant

Job description

At Mudflap, we're modernizing the $1 trillion trucking industry, the backbone of the U.S. economy. By helping over 100,000 underserved small businesses save over $1.5 billion on fuel, Mudflap has quickly grown into a profitable fintech platform that processes billions in annual payment volume. As a **Senior Product Manager, Merchant**, you will own how Mudflap builds products and experiences for the merchants at the heart of our marketplace. You’ll spend significant time directly with our merchant partners, developing a deep understanding of their businesses, identifying opportunities to create value for both merchants and carriers, and turning those insights into product strategy. This is a highly external, relationship-driven product role. We’re looking for someone who can independently build credibility with sophisticated partners while bringing the product judgment to look beyond individual requests and identify bigger opportunities. You might hear a merchant describe a business challenge and see the opportunity for a new capability, a better workflow, or a new way for merchants to use pricing and promotions to drive customer behavior. You’ll work closely with Product, Engineering, Operations, and our merchant-facing teams to determine where Mudflap should invest and turn those opportunities into products that strengthen our marketplace. **Work Location:** This role is based in Palo Alto and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely. To support our team, we offer: - **Commuter benefits** to ease your travel - **Lunches and snacks** to keep you fueled - A **collaborative, high-growth environment** where you’ll work closely with talented teammates across the company **Expectations (In this role, you will):** - Build trusted relationships with merchant partners, independently leading product conversations and uncovering opportunities to better serve their businesses - Develop and own the strategy and roadmap for merchant-facing products and experiences - Translate merchant feedback into broader insights, distinguishing one-off requests from scalable product opportunities - Proactively identify new ways to create value for merchants and carriers, including pricing, promotions, incentives, and other marketplace capabilities - Partner closely with Engineering and cross-functional teams from discovery and strategy through launch and iteration - Use customer insights, data, and strong product judgment to prioritize opportunities and measure impact **Experience (What we look for):** - Experience with merchant payments infrastructure, including POS systems, transaction processing, settlement, or related financial workflows - Significant product management experience, ideally owning complex marketplace, merchant, logistics, freight, or payments products - Experience working directly with merchants, enterprise partners, or sophisticated external customers - Strong product judgment and a track record of identifying opportunities beyond what customers explicitly ask for - Strong commercial instincts and an understanding of how products create value for customers, partners, and the business - Ability to build credibility with external partners and independently lead strategic product conversations - Strong cross-functional leadership with the ability to operate autonomously and move quickly in ambiguity Please note: We are unable to provide employment visa sponsorship or transfer existing employment visa sponsorship for this position at this time. **Perks and Benefits (What we offer):** - Competitive salary and equity in a high-growth startup - Multiple health benefit options - Responsible Time Off - 401(k) matching - Opportunities and support for major career growth - Annual Company offsite event (Mudfest!) The salary range for this role is $180,000 – $235,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. **Company Overview (Who we are):** Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. Here are the core values that we believe in and look for in new teammates: - **Be Customer Obsessed:** We deeply understand customer needs and put our customers at the center of everything we do - **Make it Count:** Act like an owner by focusing on the impact of your work - **Find a Way:** Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates - **Sweat the Details:** We keep our standards high and achieve them by paying attention to every detail - **Be Curious:** Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible