Senior Product Manager - Mobility

Job description

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A SENIOR PRODUCT MANAGER FOR OUR MOBILITY TEAM TO HELP PIONEER THE TRANSITION TO ELECTRIC TRANSPORTATION IN KENYA AND BEYOND. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/e00830e7-d3a6-44c6-8dea-296b0318ced7/B14.png] This role offers the opportunity to drive significant customer and business impact through the product implementation of and iteration on key customer experiences, critical engineering systems, internal tooling, and business processes. You'll work with talented cross-functional teams including engineers, analytics engineers, and commercial stakeholders across multiple countries. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/f49fe0a8-2993-4be2-9e7a-614f3d736b97/B14.png] ABOUT US M-KOPA Mobility is on a mission to make clean, affordable transportation a reality for everyday people across Africa. Through our asset financing model, we're putting motorcycles and electric vehicles into the hands of riders and entrepreneurs who would otherwise be locked out of ownership, giving them the tools to earn more, move freely, and build better lives. We're not just a financial services company with vehicles attached. We're building the infrastructure, technology, and customer experience that makes sustainable mobility accessible at scale across Kenya and growing. The Mobility team operates with the energy of a startup backed by the resources and data capabilities of one of Africa's most innovative Fintechs. If you want to work on problems that matter, in a team that moves fast, and see the direct impact of your work on people's livelihoods every day; this is where you want to be. IN THIS ROLE, YOU WOULD BE RESPONSIBLE FOR: - Owning the software and data product and strategic direction and evolution of critical engineering systems, business processes, and business intelligence in M-KOPA’s Electric Vehicle financing business unit - Working with engineers to drive continuous improvement in our product’s capabilities to deliver customer and business value - Partnering with analytics engineers to understand internal reporting and data visualization needs within the eMobility domain. - Getting feedback directly from customers and customer care teams to understand customer pain points and drive an excellent customer experience and proposition - Analyzing data to understand business performance and identify opportunities for future products and improvements [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/bb5a563a-915e-4bfd-8b50-303a637c41d5/B3.png] This is primarily a Hybrid role based in Nairobi, Kenya, with moderate work travel expected. Therefore an ideal candidate should either be based in Kenya or be willing to relocate if/once successful. YOUR APPLICATION SHOULD DEMONSTRATE: - 4+ years of product management experience - Strong technical and/or analytical skills, including the ability to conduct your own complex data analysis - Proven ability in solving technical and/or analytical problems - Ability to work with diverse, distributed teams across multiple countries - Strong interpersonal, communication, and collaboration skills - Experience working on a “backend” or API-first product - Experience working on a B2C product - Experience with IoT products and remote device control best practices - Experience with SaaS CRM to custom software integrations - Experience with agile methodologies and cross-functional team leadership - Experience in data-driven decision making and strategy development If the above is of interest to you, please apply. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/369018b8-cf9c-49c7-95f1-1d414482ba57/B13.png] Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/481f6724-8375-4f39-b514-fbe00b8fc3b5/B13.png] Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.