Senior Product Manager, Observe by Snowflake

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause and resolution 10x faster. Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms. ABOUT THE ROLE As a Senior Product Manager at Observe by Snowflake you will lead a cross-functional team to define and execute the product roadmap across core product areas -- Logs, Metrics, Traces, Data Management, AI and more. You will set strategy grounded in deep customer empathy, drive prioritization across competing enterprise demands, and shape a product processing thousands of TB/day of telemetry. This is a high visibility role where you will interact with internal and external stakeholders regularly and have the ability to shape the product’s direction RESPONSIBILITIES - Define and own the product roadmap for one or more areas; set strategy, prioritize ruthlessly, and deliver against adoption, migration, and cost-efficiency goals - Lead enterprise customer discovery to translate observability pain points into product requirements and drive product adoption - Partner with engineering, GTM, and Snowflake platform teams to execute quarterly plans and align on integration opportunities (Cortex AI, Iceberg, Snowflake Intelligence) - Represent product in high stakes situations to customers, partners, and leadership through crisp PRDs, specs, and strategy presentations - Drive 0-to-1 & 1-to-N Initiatives: Identify emerging patterns and turn them into scalable, GA-ready product offerings. REQUIREMENTS - 6+ years of PM experience, with 3+ years on infrastructure, developer tools, or observability platforms - Deep familiarity with observability concepts (logs, metrics, traces, APM, alerts) and cloud-native architectures - Technical fluency in distributed systems, streaming ingest, and open standards (OpenTelemetry, Iceberg) - Proven track record shipping in competitive enterprise markets and displacing incumbents - Strong communicator who can align cross-functional teams and navigate the complexity of an acquisition integration - Familiarity with AI/ML and agentic workflows; can demonstrate use of AI tools in their day-to-day BONUS POINTS - Experience with or strong opinions on AI SRE, AIOps, or agentic observability workflows - Exposure to modern data ingestion, storage and retrieval systems including Kafka, SQL, NoSQL, and data warehousing technologies. - Familiarity with the OpenTelemetry ecosystem and open-source community dynamics Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com http://careers.snowflake.com