Senior Product Manager - Operations (m/f/d)

Job description

JOIN OUR TEAM As a Senior Product Manager , you will join our Technology team to drive the efficiency of Westwing's supply chain and fulfilment operations across Europe. Operating at the intersection of business and technology, you will partner with senior stakeholders to translate operational strategy into scalable systems across warehouse, order, and delivery management. Having recently completed a major migration of our order and warehouse management systems to modern SaaS platforms, we are now transitioning from initial stabilisation to building the next generation of scalable capabilities on top of that foundation. In this high-impact role, you will directly drive operational excellence and cost efficiency by shaping the systems that power our end-to-end processes, from initial sourcing to final customer delivery. This position is permanent and based in Munich . WHAT YOU'LL DO Partner with stakeholders across Sourcing, Logistics, Warehouse, and Operations to own the roadmap for our Supply Chain and Fulfilment systems, spanning both SaaS platforms and in-house tools Own and drive measurable business outcomes aligned with company OKRs and operational performance targets, translating operational needs into clear functional specifications and defining KPIs for data-led optimisation Coordinate the implementation of new and existing capabilities with our SaaS vendors and integration partners, driving delivery through to rollout Own the end-to-end product lifecycle for in-house operational tools, from prioritisation and delivery to continuous improvement, working closely with engineering, data, and design teams to ensure high-quality, scalable, and timely delivery Drive product discovery to identify automation and optimisation opportunities, leveraging AI and emerging technologies to innovate across the supply chain Make build-versus-buy decisions based on speed, scalability, and long-term impact, helping shape our evolving strategy across SaaS and in-house tooling as AI lowers the cost of custom software YOU COME WITH 5+ years of product management experience within e-commerce, retail, or logistics, with a solid understanding of fulfilment and warehouse operations and systems such as OMS, WMS, or ERP Proven track record of implementing, configuring, and integrating SaaS solutions, with a strong comfort level blending product ownership with hands-on vendor and implementation coordination Extensive experience in project management, business analysis, Agile methodologies, and leading cross-functional teams to drive continuous process improvements Comfort with Excel and SQL, combined with practical experience using AI tools to accelerate research, documentation, and prototyping Strong analytical mindset with a passion for using data to distinguish between what technically works and what truly scales Fluency in English paired with excellent communication and influencing skills, with the ability to manage stakeholders across all functional and management levels High resilience and adaptability in a fast-paced environment with evolving priorities WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: • A high-performance culture built on trust, feedback and collaboration • An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone • A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen • Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas • 30 days of paid holiday to rest, recharge, and come back ready to create • A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect • Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers • Wellbeing support through mental health resources, sports memberships, and preventive care • Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet • Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl • One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower • Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. Department Technology