Senior Product Manager, Order Management Systems

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: • Multiple medical plans including a high deductible, low cost health plan • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance • Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation • Employee Stock Purchase Program with additional opportunities to earn stock in the Company • Retirement planning through the Company’s 401(k) Who are we looking for: We’re hiring a Product Manager to lead our Order Management Systems platform, with a focus on ensuring orders flow accurately and reliably from capture through financial settlement, while powering the internal tools and event streams that the rest of the business depends on. As a Product Manager for our Order Management Systems team you will sit at the intersection of: • Order lifecycle and transactional flows (capture, fulfillment status, completion) • Financial systems and ERP integration (NetSuite settlement and accounting) • Internal operations tooling for ops teammates running the order book day to day • Event-driven orchestration that informs downstream teams of completed transactions and orders You will drive the order-to-settlement layer as a product line and set the strategy for order checkout and settlement that adjacent squads rely on to execute against. This role directly impacts revenue recognition accuracy, operational throughput, and organizational confidence in our data across the platform. This role sits at the core of building a reliable transactional backbone by ensuring the platform has the most accurate, most timely, and most trustworthy order and financial data flowing through the business. Your team will help build the customer-facing experiences and the internal management layers on top, but your role extends to encompass the integrity, completeness, and timeliness of the underlying order management and settlement layer that ultimately determines whether revenue is recognized correctly, ops can scale without proportional headcount, and other product teams can trust the events they consume. You will drive how orders are captured, aggregated into NetSuite for settlement and accounting, orchestrated across internal ops tools, and broadcast as events to downstream consumers, powering everything from financial close to ops productivity to cross-team workflow automation. By improving reliability, reducing reconciliation gaps, and providing dependable event streams, you enable faster, more accurate decision-making across the organization, creating a foundation the entire business is built on. What you will do: • Own the OMS platform end to end the financial aggregation layer feeding NetSuite settlement and accounting, the internal order management tools used by ops teammates, and the event producers that notify downstream teams of completed transactions and orders. • Lead as the connective tissue between Engineering, Finance, Internal Operations, and the downstream product teams that consume order and transaction events. • Partner with engineering and Finance to define settlement, reconciliation, and revenue recognition flows that are accurate, auditable, and aligned to financial close timing requirements. • Partner with engineering to define event schemas, delivery guarantees, and integration contracts that upstream and downstream teams can depend on • Define and own platform SLAs order throughput, event delivery latency, settlement accuracy, and reconciliation completeness and hold the team accountable to them as if internal customers were paying customers. • Employ a hypothesis-driven approach to internal ops tooling investments, converting ambiguity and assumptions into a clear framework for validation via structured rollouts, ops user feedback, and operational metrics. • Ensure data quality and reliability across the transactional layer, including idempotency, reconciliation, event replay, and recovery from upstream or downstream failure. • Translate complex transactional flows spanning order capture, settlement, and event distribution into actionable insights that drive product prioritization and unblock internal customers. • Improve operational throughput and reduce manual work for ops teammates by identifying high-leverage workflow improvements in the OMS surface and prioritizing them against platform and integration investments. • Guide product strategy by evaluating and clearly communicating critical trade-offs between system complexity, time-to-market, and operational or financial risk (e.g., strict consistency vs. throughput, generic event contracts vs. consumer-specific ones) • Set own and defend the 6–12 month roadmap across Order Management, ERP/Settlement integration, and Event Orchestration. • Act as the domain authority for order-to-settlement across teams, making architecture and sequencing calls that set precedent for OMS and the squads that consume its events. • • Articulate and advocate for platform strategy, roadmap, and business outcomes to executive leadership to secure buy-in and alignment. What you should have: • 6+ years Product Management experience, ideally including time on a platform, financial systems, or order management product area. Auto-tech industry experience is a plus. • Demonstrated ownership of a product line or multiteam domain, where you set the strategy that other teams executed against • Evidence of org-level influenceL lead a 0-to-1 or a major platform re-architecture at scale • Experience owning order management, financial settlement, or transactional platform product areas, including ERP integration (NetSuite a strong plus), event-driven architectures, and internal operations tooling. • Strong understanding of transactional system hygiene, including idempotency, reconciliation, event delivery semantics (at-least-once vs. exactly-once), data lineage, and the processes required to maintain trusted, auditable financial and operational data flows. • Demonstrated success in identifying and implementing automation or system improvements that reduce manual ops effort, accelerate financial close, or improve event reliability for downstream consumers. • Proven track record of leading the end-to-end delivery of complex, technical platform products, from ideation through to launch and iteration, consistently driving measurable business impact for internal customers (Finance, Ops, downstream product teams). • Ability to drive product strategy by translating complex transactional and financial flows into actionable insights, which requires a strong quantitative toolkit including hands-on proficiency in SQL, structured rollout and validation design, and a deep understanding of platform metrics architecture (throughput, latency, error rates, reconciliation accuracy). • Experience working cross-functionally with engineering teams and with non-engineering internal customers such as Finance and Operations. • Agile experience and release planning prioritization skills • Presentation skills - Ability to simplify complex transactional systems and financial flows for non-technical stakeholders • Proven mentorship of other PMs, including setting product craft standards; formal or dotted-line people leadership a strong plus. • Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Finance, Information Systems, or similar). Advanced degrees are a plus. #LI-AM3 Our Values Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice. No immigration or work visa sponsorship provided for this position. Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.