Senior Product Manager - Self-Service & Onboarding

Job description

HEADLINE: Job Title: Senior Product Manager, Self-Service & Onboarding Reporting to: Head of Product Location: London - Hybrid-Working: 3 days in office, 2 days from home ABOUT THE ROLE: APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in Fintech, we're committed to excellence, driving forward-thinking solutions that empower businesses worldwide. We are looking for a Product Manager to own APEXX's Self-Service & Onboarding domain. You will define and execute the product strategy that enables customers to onboard, configure, manage, and optimise their use of APEXX services independently, creating a scalable self-service experience that gives customers greater control and accelerates time-to-value. This is a highly cross-functional role working across Product, Engineering, Design, Commercial, Customer Success, and Compliance to create scalable digital experiences that improve customer satisfaction and business efficiency. You will own the end-to-end onboarding journey - from account creation and KYC/KYB orchestration to payment provider configuration, user management, and self-service administration - as part of a broader vision to give customers greater control over how they configure, manage, and optimise their use of the APEXX platform. WHAT YOU’LL DO: - Own the vision, strategy, and roadmap for APEXX's self-service capabilities and Customer Portal, starting with the end-to-end merchant onboarding experience and progressively expanding customer control across the platform. - Evolve the APEXX Customer Portal into a high-performing, intuitive, and flexible platform that enables customers to understand their payments through actionable data-driven insights and recommendations, and take meaningful actions directly within the platform. - Design and deliver scalable self-service capabilities spanning merchant onboarding, account and user administration, API credential management, payment provider configuration, routing rules, and wider platform configuration. - Drive Product-Led Growth initiatives that increase adoption of APEXX capabilities, enable customers to expand their use of the platform, and unlock new commercial and market opportunities. - Use customer research, product analytics, and experimentation to understand complex enterprise needs, identify opportunities, prioritise roadmap investments, and measure customer and business outcomes. - Partner closely with Engineering, Design, Commercial, Customer Success, Compliance, and Operations to translate customer needs and product strategy into secure, scalable, performant, and intuitive experiences. - Identify opportunities to leverage AI to simplify complex workflows, automate repetitive processes, surface actionable insights and recommendations, and provide intelligent in-product guidance. ABOUT YOU: - Proven track record in Product Management within SaaS, platform, fintech, or similarly complex digital products, with end-to-end ownership from discovery and strategy through delivery and measurable outcomes. - Experience owning and delivering sophisticated customer-facing portals, self-service capabilities, onboarding journeys, or platform configuration products, ideally within complex enterprise environments. - Strong product and systems thinking, with the ability to turn complex customer and operational workflows into intuitive, scalable, and reusable product capabilities. - Strong understanding of Product-Led Growth, with experience using product capabilities and customer experience to drive adoption, expansion, and commercial growth. - Strong analytical and data-driven approach, with experience using customer research, product analytics, and experimentation to inform decisions, prioritise effectively, and measure outcomes. - Strong product judgement and commercial awareness, with the ability to balance customer needs, business outcomes, technical constraints, and long-term platform scalability when making product decisions. - Excellent communication and stakeholder management skills, with the ability to create clarity, influence decisions, and work effectively across Engineering, Design, Commercial, Customer Success, Compliance, and Operations. - Experience in payments, fintech, or financial services would be highly advantageous. COMPENSATION & BENEFITS: Great people deserve great rewards. We believe in recognising the impact you make with competitive compensation and benefits that support you both at work and beyond. Whether it's taking time to recharge, looking after your health, working from somewhere new, or investing in your growth, we've built a benefits package designed to help you thrive, because when our people do well, so does APEXX. 💰 Competitive Compensation: We offer competitive salaries that recognise your skills, experience, and the impact you make. 🏖️ Generous Time Off: Take the time you need to rest and recharge with annual leave, public holidays, and wellbeing-focused time away from work. 🌍 Work From Anywhere: Enjoy the flexibility to work remotely from eligible locations for up to 90 days per year, subject to our Work From Anywhere policy.* ❤️ Comprehensive Health Insurance: Your wellbeing matters. We provide comprehensive health insurance which includes optical & dental to help support you when it matters most. 🛡️ Life Insurance & Critical Illness Protection: Additional protection for you and your loved ones when it’s needed most. 👶 Enhanced Family Leave: Supporting you through life's biggest milestones with enhanced parental and family-friendly leave policies. 📈 Learning & Growth: We're invested in your development, with opportunities to learn, grow, and build a meaningful career at APEXX. WHO WE ARE & WHERE WE ARE: APEXX is a global payment orchestration platform with teams across the UK & India, helping enterprise businesses simplify the complexity of payments. For more than a decade, we've been building technology that enables merchants to connect to the world's payment ecosystem through a single, scalable integration. Our platform gives businesses access to 200+ acquirers, 150+ alternative payment methods, and 10+ Buy Now, Pay Later providers, helping them optimise payment performance, improve acceptance rates, and expand into new markets with confidence. Trusted by leading global brands including Ryanair, TUI, Hotelbeds, CarTrawler, Avon, and Jet2, we're redefining enterprise payments by making them smarter, faster, and more reliable. As we continue to grow, so do the opportunities to make an impact. Whether you're building products, solving complex engineering challenges, or supporting the teams behind them, you'll play a meaningful role in shaping the future of global payments at APEXX. To learn more about APEXX and experience the dynamics of being part of our team, feel free to check out the provided media channels below: LinkedIn: https://www.linkedin.com/company/apexxglobal/ Instagram: https://www.instagram.com/apexx.global/?hl=en Main Website: https://apexx.global/ APEXX is an equal opportunities employer committed to encouraging equality, diversity, and inclusion among our employees and eliminating discrimination. We do not accept speculative CVs or candidate profiles from Recruitment Agencies.