Senior Product Manager, Servicing

Leading end-to-end lending solution Canada’s most advanced cloud and AI platform, delivering end-to-end financing technology solutions for lenders in the digital age. About Us Nesto Cloud is Canada's cloud-native and AI driven, end-to-end mortgage technology platform, helping financial institutions modernize lending through AI intelligent automation, AI & Cloud proprietary technology, and business process outsourcing (BPO) solutions. Powered by the Nesto Group ecosystem, we transform decades of mortgage expertise into cutting-edge technology that reduces mortgage operation costs, accelerates lending, strengthens compliance, and delivers exceptional experiences for lenders and borrowers alike. Nesto Group Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of lending. Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential lending, the broker channel, and multi-family commercial lending. Recognized as one of Deloitte's Fast 50 companies for three consecutive years, we continue to push the industry forward through innovation, technology, and customer-focused solutions. Operating through our family of brands— CMLS , nesto , and Nesto Cloud —our mission is to build Canada's mortgage ecosystem of the future and create a true Canadian champion in lending technology and financial services. Learn more at: Life at Nesto Cloud At Nesto Cloud, you'll build the future of lending alongside some of the country's top developers, AI engineers, and mortgage experts. You'll work with a modern tech stack and AI-driven development frameworks designed to help you innovate, grow your skills, and accelerate your career. About the team You’ll be joining the Servicing stream , the product area responsible for the post-funding mortgage journey. This includes borrower self-serve experiences, agent-facing servicing tools, payment and prepayment workflows, renewals, payouts, statements, fees, exceptions management, and core servicing operations. This is a Senior Product Manager role where part of your mandate is to help shape and own a specific servicing substream. You’ll work closely with the stream lead to define the boundaries of your focus area based on your strengths, the team’s needs, and the largest opportunities to improve the borrower and agent experience. Your closest collaborators will include engineering teams building on Nesto Cloud, servicing operations experts who manage these workflows every day, and internal stakeholders across compliance, finance, contact centre, and growth operations. What you’ll be doing Act as one of the primary servicing subject matter experts for your substream, with a deep understanding of end-to-end servicing processes, operational realities, and regulatory requirements. Define and own the product vision, roadmap, and prioritization for your area, ensuring it reflects real servicing needs, operational efficiency goals, risk controls, and compliance considerations. Identify and assess the impact of new servicing features, policy changes, regulatory updates, and workflow improvements to help shape product direction and support strategic decisions. Work closely with engineering, design, QA, operations, compliance, and support teams to validate solutions and ensure they align with servicing best practices and industry standards. Support backlog refinement by prioritizing servicing-related epics and stories, balancing borrower experience, agent efficiency, technical feasibility, and business value. Participate in release planning, UAT, and launch readiness to ensure servicing use cases are fully supported, edge cases are addressed, and downstream impacts are understood. Conduct research on servicing trends, mortgage regulations, servicing technologies, and competitor approaches, bringing insights that inform product evolution. Create and maintain clear documentation of servicing workflows, requirements, scenarios, decision logic, and system behaviours to support cross-functional teams. Act as the go-to expert for your servicing workflows, supporting issue triage, answering questions, and helping the team deliver exceptional servicing experiences across lending products. AI-augmented ways of working Actively use AI tools such as Cursor, Claude, Figma AI, Gemini, and others to accelerate your PM workflow from discovery through delivery, including synthesis, prototyping, documentation, and measurement. Move quickly to test hypotheses using the tools available. Build rough prototypes, pressure-test ideas, and use fast experiments to get to answers sooner. Stay close to the work. The best people here do not hand things off and wait. They use every tool available to move the work forward. Stay ahead of how AI is reshaping mortgage servicing and bring informed recommendations into the roadmap. Share what you learn so your way of working improves the team around you. Who we’re looking for 5–7+ years of hands-on product management experience, ideally with exposure to mortgage servicing, lending operations, or a closely adjacent regulated financial services environment. Strong understanding of end-to-end servicing functions, including payments, prepayments, renewals, payouts, fees, statements, borrower communications, and exception handling. Knowledge of regulatory and compliance requirements related to mortgage servicing and consumer lending, including provincial regulations, OSFI guidelines, insurance considerations, and reporting obligations. Experience working with servicing platforms, loan management systems, or lending technology, with the ability to translate operational needs into clear product requirements. Demonstrated ability to collaborate effectively across product, engineering, design, operations, compliance, QA, and support teams. Strong problem-solving skills with the ability to anticipate downstream impacts, identify edge cases, and improve complex servicing workflows. Strong communication skills, with the ability to explain complex servicing concepts clearly to non-experts in Product and Engineering. Proven, active fluency with AI tools across discovery, testing, documentation, analysis, and measurement. We will ask you specifically how you use them. Preferred but not required Experience with other lending products such as HELOC, personal loans, private lending, reverse mortgages, or construction financing. Familiarity with borrower-facing and agent-facing servicing journeys, including the relationship between self-serve and assisted support. Exposure to AI or ML-assisted servicing operations, intelligent routing, document intelligence, or workflow automation in a financial services context. How we get to know each other Recruiter Screen – 30 minutes Discovery Call with Director of Product – 30 minutes Take-home Assignment followed by Presentation and Q&A – 60 minutes Final Stakeholder Interview – 45 minutes Background and Reference Checks + Offer Why You'll Love Working Here We believe great people do their best work when they're supported professionally, personally, and financially. That's why we offer a comprehensive rewards package designed to help you thrive at every stage of your career. Competitive Rewards — Competitive compensation, performance incentives (where applicable), and recognition for your contributions. Health & Wellness — Comprehensive medical, dental, and vision coverage, Health & Wellness Spending Accounts (where applicable), telemedicine, Employee Assistance Programs, and mental health support for you and your family. Time to Recharge — Generous vacation (4 weeks), floater days, and statutory holidays to help you recharge. Planning for the Future — RRSP matching to support your long-term financial wellbeing. Family Support — Enhanced maternity and parental leave top-up programs. Learning & Growth — Education assistance, mentorship, training, and opportunities to build your career across Nesto Group. Tools for Success — Modern technology, collaborative teams, and the resources you need to do your best work. Diversity, Equity & Inclusion At Nesto Group, we believe diverse perspectives make us stronger. We are committed to fostering an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome applications from people of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, members of racialized communities, women, and members of the 2SLGBTQIA+ community. If you require accommodation during any stage of the recruitment process, we are committed to working with you to meet your needs. #LI-DNI