Senior Product Manager, Small Business, Market Support Centre

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Team Summary The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing tremendous double-digit growth as we expand into new payment flows and continue to grow our core card solutions. This is an incredibly exciting opportunity to join our team as we are expanding to bring payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients and Governments. We work closely with Financial Institutions, Issuers, Merchants, Fintech and other ecosystem players to deliver these services. We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. Our focus within Commercial Solutions is to identify needs, assess opportunities and options and quickly act upon our vision while ensuring strong execution. Key Responsibilities: Key Responsibilities: The Senior Manager will drive strategy execution, portfolio optimization, and market enablement across priority APAC markets. This role focuses on partnering with markets, issuers, and cross-functional teams to translate strategy into execution, supported by data-driven insights, targeted initiatives, and strong stakeholder alignment. 1. Market Execution & Issuer Engagement Partner with AEs and markets to deliver issuer-specific strategies, assets, and campaigns Drive new program development (consumer-to-SMB, fintech, expansion plays) Support pipeline growth and key client engagements, including attack deals Accelerate go-to-market execution and program rollout 2. Data, Insights & Opportunity Identification Analyze MIS and market data to identify growth opportunities and gaps Develop issuer mapping and market heatmaps to prioritize focus areas Track key performance metrics (PV, CIF, spend) and refine execution 3. Cross-functional Collaboration Partner with Product, Marketing, VCA, and Partnerships to deliver integrated solutions Align global strategy with local market execution Support development of go-to-market strategies and supporting assets 4. Product & Solution Enablement Build strong understanding of SB products, value propositions, and roadmap Support product commercialization, enhancements, and launches Embed value-added services and partnerships into issuer propositions 5. Program Execution & Governance Drive execution of priority initiatives and programs (short- and mid-term) Ensure adherence to Visa processes, risk, and compliance frameworks Monitor delivery against plans and ensure timely execution across market Why is this important to Visa. Our mission is to connect the world through the most innovative, reliable and secure payment network – enabling individuals, businesses and economies to thrive. We can do this through our global network that connects all the participants. VCS is a key business segment, which has strong growth potential. This business rests on growing the penetration in the business segment; drawing in potential clients into the network and helping issuers address critical market demands of payments. We not only support card-based payments, but as a payment service provider are moving towards serving the needs of the business segment for non-card-based payments as well and providing other value-added services. We are committed towards building a viable and committed payment ecosystem of payments worldwide. Small Business payments are among the fastest growing payment sectors, and you will lead, identify and deliver against current and future client and customer needs, sharing best practices and evolving the product strategy and roadmap. Projects you will be a part of: • A team driving B2B payments for domestic and international flows. • A growing payments ecosystem that offers both card-based and non-card-based solutions • Creating new payment experiences and flows This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications What you will need: • 10 years of experience in payments, banking, consulting, or strategy roles • Experience in SMB, commercial cards, or B2B payments preferred • Strong analytical skills with ability to translate insights into actionable plans • Proven ability to work in matrixed, cross-functional environments • Strong stakeholder management and communication skills What will also help: • Solid understanding of the payment industry and domestic and cross border payment flows • Knowledge of new developments in the payments industry, challenges therein, industry participants, regulatory changes, key market participants and have a view of the future of the payments ecosystem. • A high level of energy and desire to educate both customers and internal colleagues on the capabilities and benefits of technical, financial products, by making complex solutions understandable and engaging for your audience. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.