Senior Product Onboarding Manager

Job description

ABOUT JUNIPER SQUARE Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come. Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us! Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first https://blog.junipersquare.com/juniper-square-ponders-future-of-office-with-digital-first-hybrid-workplace-strategy/ operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time. ABOUT YOUR ROLE As a Senior Product Onboarding Manager at Juniper Square, you will lead the end-to-end onboarding experience for our most strategic and complex customers, with a particular focus on transforming investment data for our platform. You’ll become a trusted resource for clients, providing expert guidance on data migration, mapping, and optimization, often interpreting complex legal agreements and fund structures across private equity, venture capital, commercial real estate, private credit, and other alternative investments. You’ll not only execute onboarding projects but also drive process and tool innovation, mentor other Product Onboarding Managers, and serve as a go-to resource for the most challenging data transformation scenarios. Your work will ensure that customers are set up for long-term success on Juniper Square, with data structured to maximize the platform’s value. WHAT YOU’LL DO - Lead customer calls, manage timelines, and coordinate work across internal teams to ensure smooth onboarding delivery. - Review, analyze, interpret, and transform complex financial datasets for import into the Juniper Square platform. - Advise enterprise customers on optimal data structures, considering both immediate onboarding needs and long-term platform performance. - Serve as the escalation point for complex or high-risk onboarding challenges. - Own and drive process improvements, tool enhancements, and documentation updates to improve scalability and efficiency. - Mentor and coach other onboarding team members, sharing expertise and best practices. - Collaborate closely with Project Management, Product, Engineering, Sales, and Customer Success to deliver a cohesive customer experience. - Build and maintain AI-supported workflows for recurring onboarding activities (data mapping playbooks, migration status reports, escalation summaries, customer handoff docs) so output is consistent and reusable across accounts. - Configure AI workflows that other team members can reuse, extending your impact past your own account load. QUALIFICATIONS - 5+ years of experience in fields leveraging complex financial data (investment banking, management consulting, private markets operations, or related areas). - Bachelor’s degree or equivalent work experience. - Proven success managing large-scale, multi-stakeholder projects in a fast-paced, client-facing environment. - Experience designing and deploying AI workflows spanning multiple tools or data sources with measurable outcomes. - Strong expertise in Microsoft Excel or Google Sheets, with experience managing and manipulating complex datasets. - Exceptional problem-solving skills and attention to detail. - Excellent written and verbal communication, with the ability to explain complex concepts to both technical and non-technical audiences. - Demonstrated ability to influence and guide customer decisions, including at the executive level. - Comfort working in ambiguous, rapidly changing environments. - Experience with scripting languages and data management tools (SQL, Python, R) preferred. - Experience mentoring or leading others, formally or informally, preferred. COMPENSATION Compensation for this position includes a base salary, equity, and a variety of benefits. The U.S. base salary range for this role is $108,000 - $135,000 and the Canadian base salary range for this role is $85,000 - $105,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Benefits include: - Health, dental, and vision care for you and your family - Life insurance - Mental wellness coverage - Fertility and growing family support - Flex Time Off in addition to company-paid holidays - Paid family leave, medical leave, and bereavement leave policies - Retirement saving plans - Allowance to customize your work and technology setup at home - Annual professional development stipend Your recruiter can provide additional details about compensation and benefits. #experiencedprofessional #LI-AM #LI-Remote #Juniper-US