Senior Product Operations Manager

Job description

Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world. Why join OCLC? OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being. We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success—both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs. Free use of our on-site fitness center, gym sports, group exercise classes, and game room Onsite catering and cafeteria subsidized by OCLC Health and wellness events Work environments with individual and team spaces and the latest technology tools Paid parental leave and adoption assistance Tuition reimbursement and Public Service Loan Forgiveness eligibility Company-subsidized pricing on local tickets and memberships Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact. The job details are as follows: The Senior Product Operations Manager is charged with developing and managing product development processes internal to Global Product Management (“GPM”) and to coordinate product development processes across departments within OCLC including, but not limited to Development, Project Management, Finance, Sales and Marketing. Responsibilities Refine and manage the product development processes within GPM, including but not limited to: Developing a portfolio view of all business cases that allows for tracking business cases across their individual lifecycles and collectively, ensuring each case is on track, passing through proper gates and approval mechanisms and that GPM has an appropriate level of business cases in development and execution; Working across GPM and with key stakeholders to ensure proper prioritization of business cases and ensuring that prioritization is understood by key internal stakeholders (ex., PMO); Tracking product briefs to ensure on-time delivery and proper distribution within affected teams; Rolling out best practices (ex., Groups initiative) across GPM and working with other departments to ensure alignment on best practices, roles, handoffs and the like. Ensuring that Product Managers and Product Analysts are aware of and adhering to the product development process and consistently using product management tools including Aha! and Jira. Act as the domain expert for product management software (Aha!), including staff training, reporting and working with other departments on maintenance / integration with other internal systems. Monitoring JIRA and SR backlog to identify applications and/or teams with an unhealthy backlog Manage the GPM intranet site, including the posting of product road maps, approved FY Product/Program Priority Plans, documentation, etc. Ensuring proper coordination and participation by GPM staff in cross-LOB RFPs Manage post-approval and post-conclusion business case reviews Work with GPM, Project Management and Development stakeholders to groom product development backlog and work-in-progress, including discretionary development where applicable Development and publishing of product roadmaps, including scheduling / tracking of discretionary development (where applicable) In conjunction with VP, Global Product Management, develop and report on GPM KPIs In conjunction with other departments, analyze and report on revenue, win/loss and voice of the customer inputs Qualifications Demonstrable understanding of the tools such as PowerBI, Jira, AHA! Exceptional interpersonal skills with a proven track record of effectively working across a matrixed organization; Detail oriented with a background in operational design and management strongly desired; Proven track record of successfully leading and managing teams. Excellent communication, negotiation, and problem-solving skills. 10+ years in the software or SaaS industry Bachelor’s degree, with an advanced degree strongly desired Positive ‘can do’ attitude, self-motivated, self-directed, and eager to make improvements in a controlled manner Process driven with a focus on details Ability to see “the big picture” (highly desired)