Senior Product Owner

NMI is looking for a Senior Product Owner to drive tactical delivery across our Billing and Data platform teams. This role sits within the Engineering organization, reporting directly to the Director of Software Engineering, and carries ownership across two interconnected domains: Billing, which manages five distinct billing platforms, and Data, which owns ingestion and transformation pipelines built on GCP and BigQuery. The team is distributed across Eastern Europe, LATAM and North America; this role works Eastern or Central time hours. As a Senior PO at NMI, you are the subject matter expert for every feature your team builds. You do not hand off context to others, you carry it. You are present in the details: writing sharp user stories, validating acceptance criteria, conducting UAT, and ensuring releases meet the bar. You are the go-to person for your engineering team, your product manager, and your stakeholders when questions arise about how the platforms work, what is in flight, and what is coming next. This is a hands-on delivery role: the Product Manager owns strategy and roadmap; the Senior PO owns execution, stories, UAT and releases. We do not expect deep expertise in both domains on day one. We expect deep expertise in one and a track record of becoming credible in the other. Growth from this role is toward Staff PO, with broader value-stream ownership, not away from delivery. AI is part of how this role works, not an add-on: we expect you to use AI tools heavily and daily to reach a first version of almost everything faster, while the judgment stays with you. You validate what AI produces, and you are accountable for it. ### About NMI NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future. ### How We Work - Our Core Values - **Be a Good Person, It's Simple.** We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And we serve with care, because customers are never a transaction, and always our focus - **Align, Trust & Go.** We debate openly, listen carefully and challenge thoughtfully. Once we decide, we move forward together - holding ourselves accountable to our commitments, and focusing on what matters most to our customers. That alignment creates momentum. - **Raise the Bar.** Good enough isn't enough. We stay curious, measure everything, stay honest about progress and keep pushing ourselves to think creatively. We drive change, again and again. And leave things better than we found them. When we raise the bar, our customers feel it too. ### Key Responsibilities: **Product Ownership & Agile Execution** - Lead delivery for the Billing and Data teams by managing team backlogs, facilitating Agile ceremonies, and ensuring work is clearly defined, prioritized, and ready for engineering execution. - Author detailed feature epics and user stories with precise acceptance criteria that give engineering teams the clarity needed to deliver without ambiguity. - Conduct and manage User Acceptance Testing (UAT) to validate that releases meet functional requirements, quality standards, and platform integrity expectations, including writing and executing SQL queries directly against BigQuery to verify data accuracy and pipeline correctness. - Coordinate release planning, write detailed release notes, and manage internal rollout communications for both platforms. - Collaborate with peer Product Owners to manage cross-team dependencies and sequencing across shared initiatives. - Partner with Product Managers to deeply understand product strategy and vision, ensuring tactical execution stays aligned with business direction and stakeholder priorities. - Partner with Engineering Managers to align on resource capacity and incorporate technical guidance into backlog planning, sequencing, and delivery decisions. - Collaborate with the Program Manager to support cross-functional coordination, ensuring key features are delivered with the right stakeholder alignment and organizational visibility. - Define and validate Minimum Viable Products (MVPs) that incrementally deliver value while aligning with NMI's strategic goals. - Provide product training and enablement for customer-facing teams, support, and other internal stakeholders. - Communicate upcoming work, progress, and timelines to stakeholders and executives to maintain transparency. - Gather and translate requirements from technical and non-technical stakeholders across departments. - Collaborate with engineering to ensure solutions are scalable, auditable, and integrated with core systems (e.g., CRMs, payment processors). - Use AI tools as a core part of daily delivery: drafting stories and acceptance criteria, generating and checking SQL, synthesizing stakeholder input, and producing release notes, while owning the accuracy of everything that ships. **Billing Platform Expertise** - Develop and sustain deep knowledge of NMI's five billing platforms: their architectures, business rules, interdependencies, and how they serve different merchant and partner segments. - Serve as the primary point of contact for billing-related feature questions across engineering, finance, and operations stakeholders. - Partner with finance and cross-functional teams to ensure billing operations are compliant, auditable, and accurately integrated across key systems (e.g., payment processors, CRMs, ERP systems). - Translate complex billing requirements from cross-functional stakeholders into well-defined, executable user stories. - Identify and flag platform-level risks, technical debt, and consolidation opportunities in partnership with engineering leadership. **Data Platform Expertise** - Develop and sustain deep knowledge of the Data team's ingestion pipelines, transformation layers, and data artifact delivery on GCP and BigQuery. - Serve as the primary point of contact for data platform questions, pipeline scope, and data artifact requirements across analytics and reporting stakeholders. - Author and execute SQL queries against BigQuery as a core part of UAT, validating pipeline outputs, confirming transformation accuracy, and ensuring data meets acceptance criteria before releases go live. - Partner with data engineering to define and prioritize data models, views, and dashboards that meet stakeholder reporting needs. - Advocate for data governance, lineage, and best practices in scalability, usability, and privacy-compliant data handling. ### Minimum Requirements: - 5+ years of experience as a Product Owner or Technical Product Manager, with a track record of deep feature ownership in platform, infrastructure, or data-centric environments. - Deep expertise in either payments/billing systems or cloud data platforms, plus a demonstrated record of becoming credible in a new technical domain within months. - Proven ability to become the go-to SME for the products and features you own, including technical depth, not just business context. - Strong understanding of cloud-based data platforms, pipelines, and tools (BigQuery, dbt, Airflow, etc.). - Comfort writing ANSI SQL against a cloud warehouse (BigQuery, Snowflake, Redshift or similar) as part of UAT validation, confirming pipeline outputs, transformation logic, and data accuracy meet acceptance criteria. - Skill in Agile development frameworks and tools (e.g., Jira, Confluence, Figma). - Experience conducting and managing User Acceptance Testing (UAT) to ensure product quality and stakeholder satisfaction. - Effective communication skills across technical and non-technical stakeholders. - Experience coordinating software release cycles, QA processes, and documentation. - Passion for understanding end users and translating insights into actionable product enhancements. - Daily use of AI tools in product work (story drafting, SQL, research, release communications), with the ability to describe where they fail. ### Preferred Qualifications: - Experience with financial systems, billing platforms, or accounting modules in a SaaS or fintech environment. - Familiarity with cloud platforms (Google Cloud Platform preferred). - Experience in data governance or privacy-compliant data handling (GDPR, CCPA). - Technical background (CS degree or equivalent experience). Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don't feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the 'Additional Info' box on our application to tell us more about your path. ### As well as being a part of something exciting everyday, you will also receive the following benefits: - Competitive compensation package - 40 hours week with flexi-time - Health and Dental Insurance - Life, ADD, Short-term and Long-term Disability insurance - Extended Health Care/Emergency Travel Assistance - Employee Assistance Program - Work Remotely - Vacation, Personal Wellness and Sick time - 10 Paid Holidays - Bonusly colleague reward scheme - Employee referral scheme with generous financial reward We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys. **Equal Opportunity** NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law. Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks. Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: #LI-Remote Salary range, depending on experience: $110,000—$125,000 CAD