Senior Product Owner – Sabre Mosaic Airline and Agency Profiles

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. We are seeking a Senior Product Owner to join our global product team, where innovation knows no borders. Sabre is looking for a Senior Product Owner to lead and oversee profile-related product initiatives across Airline Profiles, Distribution Profiles, Loyalty, and Customer Insights, with a strong focus on identifying convergence opportunities and driving alignment across profile platforms and customer-facing capabilities. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together. In this role , you will be accountable for the day-to-day ownership and evolution of profile-related capabilities, acting as the primary point of contact for customer change requests (CRs), inquiries, and solution discussions. You will work closely with airline customers, distribution partners, internal product, engineering, delivery, care, and commercial teams to ensure business needs are clearly understood, prioritized, and delivered in a scalable and sustainable way. A key responsibility of this role will be to bridge the gap between Airline and Distribution profile ecosystems, driving consistency, reducing duplication, and identifying opportunities to create unified traveler data experiences across Sabre products. The successful candidate will also serve as a trusted partner across multiple teams, helping manage stakeholder expectations, support customer engagements, and drive effective execution through strong backlog and Jira management practices. The ideal candidate combines domain expertise, customer engagement skills, operational excellence, and strong product ownership capabilities. This is a hands-on role requiring both strategic thinking and day-to-day execution. What you'll do Own and oversee profile-related product initiatives across Airline and Distribution domains, identifying convergence opportunities between Airline Profiles and Distribution Profiles to establish a unified traveler data strategy. Partner with Product, Architecture, Care, Commercial, and Engineering teams to establish a shared vision, align cross-functional dependencies, and ensure continuous deliverable alignment. Serve as the primary customer-facing product contact for Change Requests (CRs), functional inquiries, workshops, and solution deep dives, translating customer requirements into reusable and scalable capabilities. Own and manage the product backlog, translating business needs into well-defined user stories, explicit acceptance criteria, and clear delivery plans. Drive backlog governance and Jira management practices, maintaining backlog hygiene, workflow execution, reporting transparency, and effective prioritization. Support Agile Scrum delivery by facilitating clear communication between technical and business teams, resolving blockers, and reviewing delivered work to ensure quality and compliance with requirements. Analyze, triage, and support the resolution of production issues and maintenance activities for assigned Profile, Loyalty, and Customer Insight platforms. Use generative AI tools, automation, and analytics to streamline backlog refinement, accelerate technical documentation, and enhance stakeholder communication within corporate governance standards. What you'll bring Minimum 5 years of experience in product ownership or business analysis within airline technology, travel platforms, customer data systems, or enterprise software ecosystems. Proven experience in customer-facing roles, including evaluating Change Requests (CRs), leading solution discussions, and aligning diverse stakeholder expectations. Practical experience managing product backlogs, user story creation, and Agile delivery workflows using Jira. Strong domain understanding of traveler profile management, customer data platforms, personalization, or loyalty capability frameworks. Excellent cross-functional leadership skills with a track record of driving alignment across geographically distributed teams with competing priorities. Practical experience applying generative AI tools, automation, or modern analytics to improve requirements engineering, documentation, or operational efficiency. Fluent written and verbal English communication skills for effective global collaboration; proficiency in a local European language is a plus. Preferred experience/Nice to have Experience with Sabre Profiles, Customer Insight, Loyalty, Mosaic, or equivalent customer data platforms. Technical familiarity with APIs, data integrations, platform architecture models, or basic database querying (SQL). Broad understanding of airline retailing, distribution channels, and modern traveler identity management. Work arrangements Hybrid working mode; 3 chosen days from the office in a week Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs Paid time off Year-End-Break: enjoy additional fully paid days off during the last week of the year Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies. Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice Your money My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card Tax deduction: take the opportunity to claim deductible costs, reducing your income tax Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury Baby Bonus: benefit from one-time allowance on childbirth or adoption Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services Health and wellness Luxmed medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package Employee Assistance Program: find help in free, confidential program with a certified counselor Mindfulness & meditation apps: take care of your mental and physical health Life insurance: sign up for free, high coverage life insurance program Career development Professional development: access to e-learning platforms as well as join Sabre live learning sessions Certification and tuition reimbursement Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more) And more Car and bike parking Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well No dress code Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more Attractive Referral Bonus: earn $2500 USD for every hired referral We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law. #LI-Hybrid#LI-KG1