Senior Product Strategy & Growth Manager

Job description

**About HighLevel:**HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. ****Our People:**** With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. ****Our Impact:**** Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our [YouTube Channel](https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g) or [Blog Posts](https://blog.gohighlevel.com/general-atlantic-joins-highlevel/) ### Responsibilities: ### **About the Role** We are looking for a **Senior Product Strategy & Growth Manager** to help shape and drive some of the most important product and business priorities at HighLevel. This is a high-impact individual contributor role that sits at the intersection of **Product, Data, Finance, Growth, and Go-to-Market**. You will work closely with senior leaders and cross-functional teams to identify strategic opportunities, solve complex business problems, and translate insights into clear recommendations and executable initiatives. The ideal candidate combines **strategic thinking, strong analytical skills, product understanding, and execution orientation**. You should be comfortable navigating ambiguity, working with data, influencing senior stakeholders, and taking initiatives from problem definition through measurable outcomes. ### What You'll Do - Partner with Product and business leaders to define and evaluate key **product and growth priorities**. - Structure complex and ambiguous problems and translate them into clear strategic recommendations. - Conduct **customer, market, competitive, and product analysis** to identify opportunities and inform decision-making. - Analyze product and business performance to uncover trends, opportunities, and potential areas of improvement. - Develop business cases and strategic frameworks to support investment and prioritization decisions. - Partner with Product, Data, Finance, Marketing, Sales, Customer Success, and other teams to drive high-priority initiatives. - Support leadership with insights and recommendations on product strategy, growth opportunities, and emerging market trends. - Drive strategic initiatives from **problem identification and analysis through recommendation, execution, and measurement**. - Create clear and compelling narratives, presentations, and recommendations for senior leadership. - Influence cross-functional teams and drive alignment without direct authority. ### What We're Looking For - **9+ years of relevant experience** in Product Strategy, Strategy & Operations, Business Strategy, Growth Strategy, Product Management, Management Consulting, Founder’s Office, or related roles. - Strong understanding of **technology products, SaaS business models, and product-led organizations**. - Demonstrated experience solving complex strategic and business problems. - Strong analytical skills with the ability to work with data and convert insights into actionable recommendations. - Experience developing strategic frameworks, business cases, and recommendations for senior leadership. - Strong cross-functional stakeholder management and influencing skills. - Proven ability to independently own and drive complex initiatives from strategy through execution. - Excellent written and verbal communication skills. - Ability to thrive in a **fast-paced, high-growth, and ambiguous environment**. ### Ideal Candidate Profile - 9–12 years of experience in Founder’s Office, Chief of Staff, Strategy & Operations, Product Strategy, Revenue Strategy, Growth, or Business Operations roles. - Strong understanding of SaaS business models, monetization, pricing, adoption, retention, and growth metrics. - Proven ability to drive cross-functional initiatives across Product, Finance, GTM, and Leadership teams. - Demonstrated track record of translating strategy into execution and delivering measurable business outcomes. - Exceptional analytical, problem-solving, and stakeholder management skills. - Comfortable working in ambiguity and influencing without direct authority. - Hands-on with AI tools and modern productivity workflows. - Experience in high-growth SaaS, startup, or consulting-led environments is preferred. ### **Preferred Backgrounds** - Founder’s Office or Chief of Staff in a high-growth startup. - Strategy & Operations, Business Operations, or Growth leadership roles. - Professionals from Consulting background who have transitioned into operating roles. - Professionals with experience driving monetization, pricing, growth, or business transformation initiatives. ### What Success Looks Like In this role, success means being able to identify the right problems, bring structure to ambiguity, and help the organization make better product and business decisions. You will be expected to: - Identify high-impact strategic opportunities. - Develop clear, data-backed recommendations. - Influence product and business priorities. - Build alignment across multiple stakeholders. - Translate strategy into executable initiatives. - Drive measurable product, customer, and business outcomes.