Senior Product Support Operations Manager (Retrofit, Repair, Mod & Maint)

Job description

Senior Product Support Operations Manager (Retrofit, Repair, Mod & Maint) Company: The Boeing Company Boeing Global Services (BGS) is seeking a Senior Product Support Operations Manager who will optimize the sustainment workflow: Pre-Induction, Discovery, Execution, and Return to Service of the aircraft. Responsible for project development, planning, implementation, management, and technical support activities related to maintenance, modifications, and repairs per established customer, regulatory, and company requirements. Position is located in Victorville, CA. Position Responsibilities: Lead and manage technical and operational execution for the repair station and product support functions: Oversee daily work scope, staffing, scheduling, workload allocation, and shop flow for maintenance and repair activities. Ensure compliance with FAA, OSHA, EPA, HAZMAT, EEOC, company SOP, 145 Repair Station, and AS9110 standards. Maintain high standards of quality, safety, and regulatory readiness; coordinate audits and corrective actions. Optimize product support and customer experience: Streamline support processes and tools to improve response times and first-contact resolution. Analyze product, reliability, and support data to identify root causes and reduce repeat issues. Manage customer escalations and ensure professional, timely communications with customers, the FAA, and other stakeholders. Cross-functional leadership and alignment: Drive continuous improvement projects that enhance product performance, reduce cost, and improve throughput. Align priorities across teams to accelerate issue resolution and maintain product/service delivery schedules. People leadership and development: Hire, mentor, and develop managers and technicians, support staff, and project leads; set performance goals and conduct reviews. Foster a culture of accountability, continuous learning, and customer focus. Stakeholder engagement: Build and maintain professional relationships with clients, subcontractors, regulatory agencies, and airport/airline stakeholders. Represent the company in regulatory meetings, customer briefings, and operational reviews. Basic Qualifications (Required Skill/Experience): 10+ years of experience with aerospace products and/or product support 10+ years of experience in Operations Management- Operations Management experience is defined as management in any combination of the following areas: manufacturing, supply chain, procurement, industrial engineering or lean implementation. 10+ years of experience with being able to translate business objectives into effective communications strategy 10+ years of experience developing/maintaining team schedules, resource management, risk management, and project management Preferred Qualifications (Desired Skills/Experience): Degree in Engineering, Aviation Maintenance, Business, or related field; equivalent experience may be considered Certifications: A&P, PMP or equivalent project management certification, AS9100/AS9110 auditor or lead experience Excellent customer-facing skills and experience managing client relationships in the aviation or aerospace sector Demonstrated knowledge of FAA repair station operations and relevant regulations (FAA, 145 Repair Station) Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range : $181,900 - $246,100 Language Requirements: Not Applicable Education: Not Applicable Relocation: This position offers relocation based on candidate eligibility. Export Control Requirement: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Safety Sensitive: This is a safety-sensitive position and is subject to Department of Transportation (DOT) random drug and alcohol testing. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E – Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish)