Senior Production Support Analyst, Synthetic Prime

Job description

Work Location : Singapore, Singapore Hours: 40 Line of Business: Technology Solutions Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description: About the Role We are seeking a Senior Production Support Analyst to support the Synthetic Prime platform. You will act as a key point of contact for the business, ensuring platform stability, managing incidents, and driving continuous improvement across production systems. Key Responsibilities Production Support & Incident Management Provide L2 production support for Synthetic Prime and related applications Lead incident triage, prioritization, escalation, and resolution Own problem management including root cause analysis and remediation Communicate incidents, risks, and outages clearly to stakeholders Application Stability & Monitoring Monitor system health and proactively prevent production issues Improve application performance and resiliency Troubleshoot application, system, and data integrity issues Change & Release Management Execute changes in line with ITIL governance Support releases including deployment, validation, and rollback planning Ensure minimal business impact during production changes Stakeholder Engagement Partner closely with Front Office trading desks and business users Act as a primary contact for support queries and issue resolution Provide timely updates and drive service improvements Governance & Continuous Improvement Identify opportunities to improve processes and reduce operational risk Ensure adherence to enterprise risk and audit standards Support control reviews and remediation efforts Resilience & Recovery Support disaster recovery planning and testing Ensure compliance with DR/BCP requirements Knowledge & Team Contribution Maintain documentation and knowledge base Support cross-team collaboration and knowledge sharing Requirements Domain Expertise Strong understanding of Prime Brokerage, Securities Lending, and Equity/Total Return Swaps Familiarity with front office trading workflows and environments Experience 7+ years of application / production support experience Experience within financial services or trading environments Technical Skills Operating Systems: Linux (Red Hat), Windows Server Databases: Oracle, MS SQL Server Tools: Autosys, Splunk, Dynatrace Cloud/Platforms: Azure, VMware Languages: SQL, Python, Java Data: ETL pipelines, Databricks, Azure Data Factory Process & Methodology Strong ITIL knowledge (Incident, Problem, Change Management) Exposure to SDLC, Agile, and DevOps practices Behavioural Attributes Strong ownership and ability to operate independently Excellent communication and stakeholder management skills Client-focused with a continuous improvement mindset Additional Information Participation in on-call rotation and after-hours support required Who We Are TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs. Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.