Senior Professional, IT Site Support

Job description

The Impact You'll Make As our Senior Professional, IT Site Support , you’ll play a key role in delivering world-class IT service and second-line support to our employees at the Ames, Iowa location. At Danfoss, we are committed to your learning, growth, well-being, and inclusion. Your impact? You will ensure end-user satisfaction and seamless business operations by delivering full, end-to-end resolution of incidents and requests. By maintaining robust support and high performance, you will keep our manufacturing and office environments running efficiently and securely. You’ll collaborate with business partners, leadership, and global IT teams and take ownership of local IT projects, infrastructure upgrades, and site initiatives, helping us move toward a more efficient and connected future. What You’ll Be Doing Lead local IT initiatives: Lead local IT projects, infrastructure upgrades, and site improvement initiatives, managing everything from project plans and milestones to execution with technical teams and vendors. Support internal stakeholders: Support our employees by receiving, prioritizing, and resolving user requests across phone, email, chat, and in-person channels, acting as the primary second-line support for the Ames facility. Collaborate on service excellence: Collaborate with global third-line experts and business leadership to ensure proper escalation of complex cases, serving as a key point of contact for major incidents and service feedback. Use your technical skills: Use your skills in troubleshooting, root cause analysis, and system administration to manage users, access rights, and endpoint/infrastructure incidents in accordance with Danfoss security standards. Continuously learn and improve: Continuously learn and share knowledge to advise users, prepare operational updates, and identify process improvements that elevate service quality and efficiency. What We're Looking For Experience in IT support: 3 to 5 years of related IT experience (required), with strong technical expertise supporting hardware, software (Microsoft Windows, Office, Outlook/Exchange, Teams), mobile management, and network connectivity. Technical foundation: A 2-year or Bachelor's degree in an IT-related field is preferred, alongside an in-depth understanding of PC architecture, basic IT infrastructure concepts, and service management best practices. Ability to work collaboratively: Ability to work effectively in a global, ever-changing environment, demonstrating self-drive, accountability, and the capacity to coordinate cross-functional teams without direct authority. Strong communication skills: Excellent written, verbal, and presentation communication skills, with the ability to translate complex technical concepts for diverse audiences, from end-users to senior leadership. A mindset of customer success: An exceptional customer service mindset focused on problem-solving, with the agility to manage local, hands-on support in both office and manufacturing settings. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.